Fraud Operations Specialist: Incident Response & Strategy

Capital One; New York (NY); On-site; USD 80,000 - 91,000; Full time

Job summary

Capital One is seeking a Fraud Operations Associate to support the core functions of a secure transaction lifecycle, including fraud incident handling, high-risk review, and dispute strategy optimization. The role focuses on frontline operations, partner coordination, and scalable processes to swiftly manage edge cases and fraud spikes.

You will work in a dynamic, high-ownership environment, with opportunities to help optimize chargebacks and oversee third‑party performance while maintaining

Qualifications

• Bachelor’s Degree required.
• At least 1 year in business operations, fraud ops management, or customer support.

Responsibilities

• Own day-to-day fraud operations: act as the first line of defense for investigating and resolving complex fraud escalations, high-risk transactions, and account anomalies.
• Manage risk disruptions: handle large-scale incidents as they occur, coordinating impact analysis and operational response.
• Handle ad-hoc privacy & compliance workflows: execute time-sensitive tasks, such as securely managing customer data deletion requests.

Education

Bachelor’s Degree

Job description

Capital One is seeking a Fraud Operations Associate to support the core functions of a secure transaction lifecycle, including fraud incident handling, high-risk review, and dispute strategy optimization. The role focuses on frontline operations, partner coordination, and scalable processes to swiftly manage edge cases and fraud spikes.

You will work in a dynamic, high-ownership environment, with opportunities to help optimize chargebacks and oversee third‑party performance while maintaining