Fraud Operations Specialist

Capital One National Association; New York, Northern (NY, KY); Hybrid; USD 80,000 - 91,000; Full time

Job summary

Capital One is seeking an Associate in Fraud Operations to join our Travel platform risk and security team. You’ll lead day-to-day fraud operations, investigate escalations, and coordinate responses across high-risk transactions, disputes, and third-party partnerships.

This role emphasizes process improvement and cross-functional collaboration to protect customers and revenues. The position offers exposure to evolving risk platforms and opportunities to expand into payments operations as the

Qualifications

• Bachelor’s degree required.
• At least 1 year of experience in business operations, fraud ops management, or customer support.

Responsibilities

• Own day-to-day fraud operations: investigate and resolve complex fraud escalations and high-risk transactions.
• Manage risk disruptions: coordinate impact analysis and operational response to large-scale incidents.
• Handle privacy & compliance workflows: manage data deletion requests securely.

Education

Bachelor’s Degree

Job description

Capital One is seeking an Associate in Fraud Operations to join our Travel platform risk and security team. You’ll lead day-to-day fraud operations, investigate escalations, and coordinate responses across high-risk transactions, disputes, and third-party partnerships.

This role emphasizes process improvement and cross-functional collaboration to protect customers and revenues. The position offers exposure to evolving risk platforms and opportunities to expand into payments operations as the