Fraud Operations Specialist I

Affirm; San Jose (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Fraud Operations Specialist to join their Compliance Investigations team. This role involves reviewing suspicious account activities, diagnosing account issues, and collaborating with various teams to deter fraud effectively. The ideal candidate will possess strong analytical skills and a keen eye for detecting fraud behaviors. With a transparent pay structure and remote-first work culture, this position offers a unique opportunity to make a significant impact in the fintech industry. If you are passionate about fraud prevention and compliance, this role is perfect for you.

Benefits

Health coverage

Flexible stipends

Generous vacation

Employee Stock Purchase Plan

Qualifications

• Experience in fraud operations or compliance in tech/fintech.
• Keen eye for detecting fraud and risk behaviors.

Responsibilities

• Review suspicious account activities and diagnose issues.
• Monitor accounts flagged for potential fraud risk.
• Collaborate with teams to share fraud trends and insights.

Skills

Fraud Operations

Compliance

Analytical Skills

Problem-solving

SQL

Job description

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team. The ideal candidate will work on multiple case queues and take ownership of a variety of responsibilities, including ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their specific work and case types, as well as familiarity with the operations of other Ops teams. With minimal direction from leadership, this person will be able to prioritize tasks, resolve issues, and meet production and accuracy goals. They will also support teammates and shared services with questions, facilitate cross-functional collaboration, and handle vendor escalations and more challenging cases.

What You'll Do

• Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks
• Monitor and review accounts flagged for potential fraud risk, Sanctions and PEP reviews
• Work collaboratively with teams like Fraud Strategy & Analytics, Financial Crimes, and Merchant Risk to share fraud trends and insights on new fraud behaviors and methods
• Independently resolve complex fraud scenarios using data and judgment
• Handle ad hoc tasks and small projects effectively
• Support vendor teams with escalations

What We Look For

• Experience in fraud operations, compliance, or chargebacks/disputes within tech or fintech industries
• A keen eye for detecting and deterring fraud and risk behaviors
• Knowledge of fraud investigative techniques and practices
• Excellent analytical and problem-solving skills
• Solid understanding of SQL and/or programming languages is a plus

Pay Grade: E

Equity Grade: 2

New employees typically start at the beginning of the pay range. Affirm offers a transparent pay structure based on location, experience, and skills. Compensation may include base salary, equity rewards, stipends for health, wellness, tech expenses, and benefits such as medical, dental, and vision coverage for you and dependents.

USA base pay range (CA, WA, NY, NJ, CT): $80,000 - $100,000
USA base pay range (other states): $71,000 - $91,000

Note: Visa sponsorship is not available for this position.

Affirm is a remote-first company, allowing most roles to be performed remotely within the country of employment. Some roles may require occasional office presence.

Benefits

• Health coverage with premiums paid by Affirm for employees and dependents
• Flexible stipends for technology, food, lifestyle, and family expenses
• Generous vacation and holiday schedules
• Employee Stock Purchase Plan (ESPP) at a discount

We are committed to an inclusive interview process and provide accommodations for candidates with disabilities. Affirm does not sponsor visas for this role.