Fraud Operations Specialist I

Affirm; Palo Alto (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a Fraud Operations Specialist I to join their Compliance Investigations team. This role involves reviewing suspicious activities, diagnosing fraud issues, and collaborating with various teams to identify trends. The ideal candidate will have a strong background in fraud operations, compliance, or chargebacks within the tech or fintech sectors. With a transparent pay structure and a remote-first approach, this position offers a chance to make a meaningful impact while enjoying competitive compensation and benefits. Join a forward-thinking organization committed to inclusivity and employee well-being.

Benefits

Health care coverage

Flexible Spending Wallets

Generous vacation and holiday time

Employee Stock Purchase Plan (ESPP)

Qualifications

• Experience in fraud operations or compliance within tech or fintech sectors.
• Strong ability to detect and deter fraud and risk behaviors.

Responsibilities

• Review suspicious account activities and diagnose issues.
• Collaborate with teams to share trends and insights on fraud behaviors.

Skills

Fraud Operations

Compliance

Analytical Skills

Problem-Solving

SQL

Job description

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team. The ideal candidate will work on multiple case queues, take ownership of responsibilities such as ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should understand their specific work and case types deeply, with familiarity with other Ops teams' operations. With minimal guidance, this person will prioritize tasks, resolve issues, and meet production and accuracy goals. They will also support teammates, handle vendor escalations, and manage challenging cases.

What You'll Do

• Review suspicious account activities, diagnose issues, and identify links to deter fraud attacks
• Monitor accounts flagged for potential fraud risk, conduct sanctions and PEP reviews
• Collaborate with teams like Fraud Strategy & Analytics, Financial Crimes, and Merchant Risk to share trends and insights on new fraud behaviors
• Solve complex fraud scenarios using data and tools with sound judgment
• Handle ad hoc tasks and small projects efficiently
• Support vendor teams with escalations

What We Look For

• Experience in fraud operations, compliance, or chargebacks/disputes within tech or fintech sectors
• Strong ability to detect and deter fraud and risk behaviors
• Knowledge of investigative techniques and practices
• Excellent analytical and problem-solving skills
• Understanding of SQL or programming languages is a plus

Pay Grade: E

Equity Grade: 2

New employees typically start at the beginning of the pay range. Affirm offers a transparent pay structure based on location, experience, and skills. Compensation includes base pay, potential equity rewards, stipends for health and tech needs, and benefits like medical, dental, and vision coverage for employees and dependents.

USA base pay range (CA, WA, NY, NJ, CT): $80,000 - $100,000

USA base pay range (other states): $71,000 - $91,000

Note: Visa sponsorship is not available for this role.

Affirm is a remote-first company. Most roles are remote, with occasional requirements to work from an assigned office depending on job responsibilities.

Benefits

• Health care coverage, with premiums paid by Affirm for employees and dependents
• Flexible Spending Wallets for technology, food, lifestyle, and family expenses
• Generous vacation and holiday time for rest and recharge
• Employee Stock Purchase Plan (ESPP) at a discount

We are committed to an inclusive hiring process and provide accommodations for candidates with disabilities. Qualified applicants with arrest or conviction records will be considered, in accordance with local ordinances.

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Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance and Sales