Fraud Operations Associate

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 87,000 - 108,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

United States Digital Space LLC in San Francisco is seeking a Fraud Operations Associate to manage daily workflows related to transaction fraud, first-party fraud, and account takeovers. You will help scale the business with risk-based, customer-focused decisions and contribute to AI tool evolution to keep fraud losses low.

This hybrid role requires 3+ years in fraud/risk ops, 1+ year leading projects, strong data skills, and collaboration with cross-functional teams.

Qualifications

• 3+ years of experience in fraud, risk or related operations.
• 1+ year of experience leading projects end to end.
• Data-driven with ability to investigate issues, spot trends, and support decisions.
• Strong verbal and written communication with cross-functional partners.
• Excellent interpersonal, analytical and problem-solving skills.
• Ability to collaborate and work with a team on projects and process improvements.
• Familiarity with SQL or other data query tools.
• People management or team lead experience.
• Experience using AI tools to improve operational workflows.
• Experience in fintech, payments, or banking industries.

Responsibilities

• Own and manage associate-level queues assigned to the Fraud Operations team.
• Develop and implement scalable operational processes for fraud management.
• Make risk-based, subjective decisions on high-value/risk transactions & account offboardings.
• Achieve company-level goals around financial fraud losses.
• Respond to cross-functional partners on escalations related to fraud with balanced risk and customer care.
• Help streamline fraud operational workflows around transaction reviews and account investigations.
• Take ownership of Fraud Incident handling and conduct root cause analysis to close gaps.
• Own and ship projects on Fraud Ops roadmap with full autonomy.
• Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

Skills

Fraud operations

Project leadership

Data analysis

Verbal & written communication

Interpersonal skills

Prioritization & multitasking

Tools

SQL

Job description

Why join us

the company is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, the company enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. the company's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on the company, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at the company allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at the company

Operations is the backbone of the company's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

What you’ll do

As a Fraud Operations Associate, you will be working with some of the industry's brightest minds to manage the operations aspects of fraud. Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers and work towards improving the business’s ability to scale and make risk-based and customer-focused decisions. In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies. You will also be critical in containing fraud losses and improving operational efficiencies by contributing to the evolution of our AI tools, thus ensuring the company scales safely and sustainably. As the company scales, the pressure of fraud increases as well.

Responsibilities

Case Management

• Own and work associate level queues that are assigned to the Fraud Operations team
• Develop and implement scalable operational processes for fraud management
• Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
• Achieve company-level goals around financial fraud losses

Case Escalations & Incident Handling

• Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
• Participating and helping in streamlining fraud operational workflows around transaction review and account investigations
• Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps

Project & Roadmap Ownership

• Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy
• Able to use AI tools to elevate & enhance queues and projects
• Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

Requirements

• 3+ years of experience in a fraud, risk or related operations role
• 1+ year of experience leading projects or workstreams end to end
• Demonstrated ability to use datato investigate issues, spot trends, and support decisions
• Strong verbal and written communication skills, including with cross-functional partners
• Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
• Ability to collaborate and work with a team on projects and process improvements.

Bonus points

• Familiarity with SQL or other data query tools
• People management or team lead experience
• Experience using AI tools to improve operational workflows
• Experience in fintech, payments, or banking industries

Compensation

The expected salary range for this role is $86,784-$108,480 USD. However, the starting base pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package

the company LLC is a wholly owned subsidiary of Capital One, N.A.