Fraud Operations Analyst (Mandarin and Cantonese Speaking)

Citi; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Job summary

Citi is hiring an entry level Fraud Operations Analyst fluent in Mandarin and Cantonese. The role supports risk policies and controls to minimize fraud loss and protect Citi’s clients and assets.

Responsibilities include forecasting fraud trends, referencing guidelines, and maintaining knowledge of processing platforms. Candidates should have a related background and a degree, with strong communication in multiple languages. Shift coverage is required.

Qualifications

• Relevant experience in a related role.
• Knowledge and previous experience in the Investigation and Fraud claims process.
• Experience in trend analysis and alerts in early fraud detection.
• Extensive knowledge of the Bank's Transactional Processing platforms.
• Proficient in Microsoft Office and Access; clear written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines, under general supervision.
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
• Identify inconsistencies in data or results, and exchange information in a concise and logical way.
• Impact the business directly through the quality of the tasks/services provided.
• Appropriately assess risk when business decisions are made, considering the firm’s reputation and safeguarding Citi.

Skills

Related experience

Fraud investigations

Trend analysis

Written & verbal communication

Microsoft Office

Microsoft Access

Diversity awareness

Education

Bachelor’s degree or equivalent experience

Job description

Fraud Operations Analyst (Mandarin and Cantonese Speaking)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and AccessConsistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

Bachelor’s degree/University degree or equivalent experience

Must be proficient in Cantonese and Mandarin languages and the ability to Work Shift 24/7. These are the mandatory requirements for hiring.

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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