Fraud Operation Lead Analyst - Vice President

Citigroup; Jacksonville (FL); Sur place; USD 93 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k)

Wellness programs

Paid time off

Résumé du poste

Citi in Jacksonville, FL seeks a Fraud Operations Lead Analyst to advance fraud management policies and supervise decision quality across the portfolio. You will balance risk and customer impact while guiding analysts and coordinating with the Operations - Services team.

The role requires senior expertise, strong communication, and the ability to drive compliant, effective fraud controls to minimize losses.

Qualifications

• 6–10 years of experience in a related role.
• Senior level experience in a similar position preferred.
• Expert in the subject of at least one area of the function.
• Clear and concise written and verbal communication.
• Ability to remain unbiased in a diverse working environment.

Responsabilités

• Lead Fraud Management projects and manage a component of the fraud loss portfolio.
• Contribute to development of fraud policies, processes, procedures, tactics and strategies.
• Advise or coach new or lower level personnel and ensure decisions are appropriate.
• Identify fraud detection issues and provide analytical/modeling solutions.
• Participate in change management initiatives and monitor implementation of objectives.
• Manage detection strategies to mitigate losses balancing risk and customer needs.

Connaissances

6-10 years experience

Senior level

Expert in area

Communication

Diversity & fairness

Formation

Bachelor's degree

Master's degree preferred

Description du poste

Position Overview

The Fraud Operations Lead Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Lead Fraud Management projects, and manage a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies
• Manage fraud losses, advise or coach new or lower level personnel, and ensure analysts make appropriate decisions
• Identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions
• Participate in the execution of change management initiatives and monitor the execution of operational objectives and goals
• Manage authorization detection strategies to mitigate fraud losses and ensure actions balance risk/reward and are customer centric
• Prioritize and plan detection projects in conjunction with fraud management policies and strategies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6-10 years of experience in a related role
• Senior level experience in a similar position preferred
• Expert in the subject of at least one area of the function
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Primary Location

Jacksonville Florida United States

Salary Range

$93,440.00 - $140,160.00

Benefits Summary

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Benefits

• discretionary and formulaic incentive and retention awards
• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date

Oct 12, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Equal Opportunity Employer

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.