Fraud Operations Associate

Brex Inc.; New York (NY); Hybrid; USD 87,000 - 108,000; Full time

Job summary

Brex Inc. is seeking a Fraud Operations Associate in our New York office. This hybrid role combines in-office collaboration (minimum three days: Mon, Wed, Thu) with remote flexibility (up to four weeks per year) to manage daily fraud workflows and enhance risk-based decision making.

You will own fraud queues, develop scalable processes, and drive efficiency while partnering with policy, data science, and engineering teams. Strong communication and leadership are essential.

Qualifications

• Previous management or team leader experience.
• Strong communication skills.
• Calm under pressure with proactive problem solving.
• Creative curiosity and collaborative mindset.
• Ability to multitask and drive process improvements.

Responsibilities

• Case Management: own and manage fraud queues and investigations.
• Develop and implement scalable fraud processes and workflows.
• Make risk-based decisions on high-value transactions and account offboardings.
• Handle case escalations and incidents with cross-functional partners.
• Own projects on Fraud Ops roadmap with autonomy.
• Leverage AI tools to elevate queues and projects.
• Collaborate with Policy, Data Science, and Engineering to improve tooling.

Skills

Leadership experience

Strong communication

Analytical thinking

Multi-tasking

Collaboration

SQL knowledge

Job description

Why join usBrex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.Operations at BrexOperations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.Where you'll workThis role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!What you'll doAs a Fraud Operations Associate, you will be working with some of the industry's brightest minds to manage the operations aspects of fraud. Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers and work towards improving the business's ability to scale and make risk-based and customer-focused decisions. In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies. You will also be critical in containing fraud losses and improving operational efficiencies by contributing to the evolution of our AI tools, thus ensuring Brex scales safely and sustainably. As Brex scales, the pressure of fraud increases as well.ResponsibilitiesCase Management:Own and work associate level queues that are assigned to the Fraud Operations teamDevelop and implement scalable operational processes for fraud managementMake risk-based, subjective decisions on high-value/risk transactions & account offboardingsAchieve company-level goals around financial fraud lossesCase Escalations & Incident HandlingRespond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer loveParticipating and helping in streamlining fraud operational workflows around transaction review and account investigationsAbility to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gapsProject & Roadmap OwnershipAbility to own & ship projects that are on Fraud Ops roadmap with full autonomyAble to use AI tools to elevate & enhance queues and projectsPartner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.RequirementsPrevious management or team leader experience.Strong communication skillsAn upbeat attitude, the ability to be calm under pressure, and the desire to seek out what's broken and fix itA creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal visionExcellent interpersonal, analytical, and problem-solving skills with a penchant for multi-tasking and self-startingAbility to collaborate and work with a team on projects and process improvements.Bonus pointsSQL knowledgeCompensationThe expected salary range for this role is $86,784-$108,480 USD. However, the starting base pay will depend on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation packageBrex LLC is a wholly owned subsidiary of Capital One, N.A.Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.