Fraud Management Specialist

247Hire; Vienna (VA); On-site; USD 65,000 - 100,000; Full time

Job summary

Navy Federal Credit Union is seeking a detail-oriented fraud and security analyst to identify patterns of activity indicating fraud and to monitor member accounts for suspicious transactions. The role involves reviewing cases, tracking progress, and coordinating with Security and other departments to protect members.

The ideal candidate has strong communication, data analysis skills, and the ability to work independently or in a team, with familiarity in data querying and reporting tools, plus

Qualifications

• Bachelor’s degree in Business, Finance, or related field.
• Strong verbal and written communication skills.
• Ability to work independently and in a team.
• Familiarity with data querying, reporting and analysis.
• Basic research, analytical and problem-solving skills.
• Understanding of procedures, policies and regulations.
• Experience with data presentation and reporting tools.
• Ability to manage multiple priorities and deadlines.
• Attention to detail and sound judgment.
• Familiarity with Navy Federal policies and procedures.

Responsibilities

• Identify patterns of activity indicating possible fraud or account abuse.
• Monitor member account transactions to identify fraudulent activity and take corrective action.
• Manage the review/analysis of potential fraud and forgery cases before submission to Security.
• Track progress of fraud cases and inform related parties of status and actions taken.
• Communicate with internal and external customers on fraud and security issues and resolutions.
• Identify opportunities for new or improved processes, data, or technology.
• Serve as subject matter expert on fraud trends.
• Support projects related to fraud detection, prevention or root cause analysis.
• Collect, prepare and maintain data for analysis and reporting.
• Establish incident response standards and training requirements.

Skills

Communication

Teamwork

Independent work

Problem solving

Data analysis

Education

Bachelor's degree in Business, Finance, or related field

Tools

Database software

Presentation software

Spreadsheet software

Job description

Key Responsibilities:

• Identify patterns of activity indicating possible fraud or account abuse
• Monitor member account transactions to proactively identify fraudulent activity, suspicious communications, take immediate corrective/protective action, and escape alerts/cases to the appropriate Security division for in depth investigation
• Manage the review/analysis of potential fraud and forgery cases prior to submission to Security
• Track and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accounts
• Communicate with internal and external customers on fraud and security issues, problem resolution, and account information as defined by internal policies, process and procedure
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
• Serve as subject matter expert concerning fraud trends
• Support projects related to fraud detection, prevention or root cause analysis
• Collect, prepare and maintain data for analysis, reports and reference
• Establish incident response standards, related training requirements, and processes and procedures to ensure quality response to various forms of security issues (e.g., fraud) and resolve/achieve maximum protection of members and assets
• Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates
• Collaborate with Navy Federal business areas to gain an understanding and impact of transactions process and procedures on other process and procedures, and identify risk potential for fraudulent activity

Qualifications:

• Bachelor’s degree in Business, Finance, or related field
• Basic word processing and spreadsheet software skills
• Effective verbal and written communication skills
• Basic database and presentation software skills
• Basic skill exercising initiative and using good judgment to make sound decisions
• Ability to work independently and in a team environment
• Familiarity with managing multiple priorities independently and/or in a team environment to achieve goals
• Effective organizational, planning and time management skills
• Basic research, analytical, and problem-solving skills
• Basic skill interpreting and synthesizing large amounts of information
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Familiarity with credit union operations/processes and procedures
• Exposure to working with/for depository and lending institutions
• Basic skill analyzing business operations
• Familiarity with NCUA regulations that govern the activities, products and services of the business unit
• Familiarity with Navy Federal's policies, instructions and regulations related to investigating fraud cases
• Familiarity with products, services, processes, requirements, and systems related to the business unit
• Exposure to working with leadership and management in diverse and complex operational environments
• Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objective