Fraud Management Lead

Citi; New Castle (DE); On-site; USD 103,000 - 155,000; Full time

Job summary

Citi in New Castle, Delaware is seeking a Senior Fraud Investigations Manager to lead a team of professionals in fraud investigations and SAR filing. You will oversee regulatory reporting, coordinate with ICRM, and guide cross-functional teams through complex fraud events.

The role requires 6–10 years of fraud experience, a Bachelor’s degree (Master’s preferred) and CAMS is a plus. Strong leadership, risk assessment, and regulatory knowledge are essential for success.

Qualifications

• 6-10 years relevant experience in fraud or investigations.
• Bachelor’s degree required; Master’s preferred.
• CAMS certification is a plus but not required.

Responsibilities

• Designs and analyzes investigations and SAR filings involving complex payment processing.
• Ensure SARs are filed timely and regulatory reporting requirements are met.
• Oversee a team of 12 staff; manage resource allocation.
• Provide advisory guidance to product and customer service teams on fraud events.
• Assess risk and ensure compliance with laws, rules, and Citigroup policies.

Skills

Fraud investigations

SAR filing

Regulatory knowledge

Leadership

Education

Bachelor’s degree

Master’s degree preferred

CAMS certification

Job description

The selected applicant will manage a team of professionals performing Fraud investigations, leading to a determination if a SAR(Suspicious Activity Report) needs filing and oversee the team completing the filing. The ideal person will have fraud experience and knowledge on regulatory requirement related to SAR filing with Fincen

This is a strategic role requiring a professional who stays abreast of regulatory guidelines related to fraudulent activity and contributes to directional strategy by considering the overall process of fraud supporting various products, such as wire transfer, ACH and Check fraud. This person should be well versed in operational processing and fraudulent events that compromise payment processing. As this is supporting corporate clients and small business, the role requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise which require coordination with ICRM to execute the banks oversight of fraud events. Developed communication and regulatory exposure skills are required in order to guide, influence and complete the required activity associated with a fraud event. Significant impact on the area through complex deliverables. Provides advice and counsel related to fraud events in conjunction with Product and customer service teams engaged with clients who have been the victim of fraud. Failure to properly abide by regulatory requirements could have adverse impact to the bank, which could include fines and termination of employment if non-compliant with regulatory requirements.

Responsibilities:

• Designs/analyzes and supports the investigations and subsequent SAR filing involving complex payment processing details that have compromised our clients account who has fallen victim to fraud.
• Deals with complex and variable issues with substantial potential impact.
• Uses management oversight to ensure SAR's are filed timely and all regulatory reporting requirements are met.
• Scope of role requires management oversight of 12 staff doing investigations and SAR filings.
• Manages resource allocation and leads the work within a team/project to develop solutions for business reporting issues. Applies/demonstrates advanced understanding of processes, procedures, and policies for area supported.
• Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives.
• Acts as advisor or coach to new or lower level personnel in the business processes and procedures of area supported.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions. Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business. Persuades and influences others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers
• May be responsible for resource management and allocation of work within a project team.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years relevant experience

Education:

• Bachelor’s/University degree, Master’s degree preferred
• CAMS certification is a plus but not required

Job Family Group:

Operations - Core

Job Family:

Business Planning & Analysis

Time Type:

Full time

Primary Location:

New Castle Delaware United States

Primary Location Full Time Salary Range:

$103,200.00 - $154,800.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Nov 02, 2026

Automated Processing and AI:

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right:

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