Fraud Investigator: Protect Fintech & Customer Trust

Robinhood; Westlake (TX); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance (100% employer-paid)?

Robinhood Employee Fund access

AI tools access for all employees

Lifestyle wallet

Job summary

Robinhood is seeking a Bank Fraud Investigator to join our team across multiple offices, including Chicago, Westlake, and Denver. You will investigate bank and card fraud, analyze transactions, and coordinate with Compliance, Risk, and Legal to prevent losses.

The role emphasizes FCRA compliance, strong communication, and confidentiality. You will work with cross-functional teams to resolve fraud cases, perform interviews, gather documentation, and stay current on fraud trends and regulatory

Qualifications

• 1–2 years of fraud investigation or related experience.
• Strong analytical and problem‑solving skills with attention to detail.
• Knowledge of fraud operations, regulations, and fraud prevention techniques.
• Ability to communicate clearly (written and verbal) with customers and internal teams.
• Preferred: Certified Fraud Examiner (CFE) or AML knowledge.

Responsibilities

• Investigate and mitigate bank and credit card fraud by analyzing activity across payment rails and reviewing identity theft, account takeover, wire transfer, and other fraud.
• Analyze financial data, account history, and transactions to identify irregularities and emerging fraud patterns.
• Collaborate with Compliance, Risk, Legal, and Operations to resolve fraud issues and elevate cases as needed.
• Conduct outbound contact with customers, merchants, or third parties to gather evidence and obtain documentation.
• Apply Fair Credit Reporting Act (FCRA) requirements when reviewing fraud findings and reporting accurately.
• Maintain up-to-date knowledge of fraud typologies, regulations, and best practices.
• Ensure investigations comply with regulatory, legal, and internal policies.
• Communicate clearly and professionally with customers to deliver a compliant experience.

Skills

Fraud investigation

Financial analysis

Regulatory knowledge

Communication skills

Confidentiality

Job description

Robinhood is seeking a Bank Fraud Investigator to join our team across multiple offices, including Chicago, Westlake, and Denver. You will investigate bank and card fraud, analyze transactions, and coordinate with Compliance, Risk, and Legal to prevent losses.

The role emphasizes FCRA compliance, strong communication, and confidentiality. You will work with cross-functional teams to resolve fraud cases, perform interviews, gather documentation, and stay current on fraud trends and regulatory