Fraud Investigator II

Delaware LLC; Dover (DE); On-site; USD 60,000 - 76,000; Full time

Job summary

State of Delaware is seeking an Investigator II for experienced-level investigations into alleged or probable violations. The role involves handling long-term cases, collecting evidence, interviewing witnesses, and preparing investigative reports for boards, commissions, or courts.

Applicants must meet the listed essential functions and job requirements, with opportunities to engage in surveillance, subpoenas, and potential enforcement actions as needed.

Qualifications

• One year of experience in conducting investigations including interviews.
• One year of experience evaluating information to make recommendations on violations.
• One year of experience providing clear information to respond to complaints.
• Six months’ experience in civil, criminal or administrative proceedings such as testimony or case management.

Responsibilities

• Conduct investigations of alleged or probable violations and compliance issues by gathering and analyzing information.
• Collect and evaluate evidence such as records, documents and items.
• Formulate questions and interview witnesses and other parties to ascertain facts.
• Explain and ensure compliance with applicable laws, rules and procedures.
• Make recommendations to authorities and may take enforcement action as needed.
• Research investigative data using information systems and the internet and report findings.

Skills

Interview techniques

Evidence gathering

Report writing

Compliance knowledge

Job description

This is experienced level investigation work of alleged or probable violations of state or federal laws, rules and regulations. In addition to work performed by an Investigator I, employees independently perform the full range of Essential Functions under general supervision for both routine and complex investigations. Examples of factors contributing to complexity include conducting investigations that are long-term, involve substantial dollar amounts or severe cases of alleged violations of law that result in criminal, civil or administrative charges.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

1. Six months experience in conducting civil, criminal, and administrative investigations.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of similar kind not specifically listed here.

• Conducts investigations of alleged or probable violations or compliance issues by identifying, obtaining, verifying, and analyzing relevant information or evidence.
• Collects, controls, and evaluates evidence such as physical, financial, background, and other records, documents and items.
• Formulates questions and conducts interviews to obtain information and ascertain facts from witnesses, complainants, victims or other parties.
• Interprets, explains and ensures compliance with applicable state and federal laws, rules, regulations, standards, policies, and procedures.
• Makes judgments after evaluating all available facts and recommends appropriate action to authorities, commissions, or technical supervisors, and may take enforcement action as necessary.
• Uses commercial and proprietary automated information systems, computer software, and the internet to research, document, verify and report on investigative/intelligence data and related information.
• Documents details of all calls, emails, inquiries, interviews, and other interactions during the investigation and may be assigned to respond to hotlines.
• Prepares and submits investigative reports that clearly and accurately document findings, supporting facts, and action taken.
• Testifies and presents evidence before boards, commissions, administrative bodies, or courts.
• Delivers excellent customer service to internal and external customers and the public in person, electronically, or by written communication.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• May conduct surveillance, undercover investigations, and on-site inspections on assigned cases; and may make arrests or obtain search warrants pertaining to an investigation.
• May make recommendations to subpoena information.

Job Requirements

JOB REQUIREMENTS for Investigator II

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• One year of experience in conducting investigations which may include conducting interviews to obtain confidential information, gathering evidence, and documenting findings.
• One year of experience in collecting, evaluating and analyzing relevant information to make recommendations on alleged or probable violations of state or federal laws, rules and regulations.
• One year of experience in providing clear, prompt and accurate information to respond to and resolve complaints.
• Six months’ experience in civil, criminal or administrative proceedings such as providing testimony before boards/commissions/authorities, preparing evidence/sworn statements, or managing and prioritizing cases.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [email protected].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.