Fraud Investigator: Banking Fraud & Risk Analytics

NBT Bancorp, Inc.; City of Norwich (NY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Accounts

Disability Coverage

Job summary

NBT Bancorp, Inc. is seeking a Fraud Investigator to handle external investigations in check fraud, identity theft, online fraud and cyber fraud under supervisor guidance.

You will research high‑risk transactions, analyze patterns, maintain case files, and assist with victim claims, while coordinating with branches, law enforcement and other teams. A Bachelor's degree in Economic/Financial Crime or Criminal Justice or equivalent experience is preferred; strong Excel and teamwork skills are

Qualifications

• Bachelor's degree preferred in Economic/Financial Crime or Criminal Justice or equivalent experience.
• Experience investigating fraud at financial institutions preferred.
• Strong Excel and data-analysis skills.
• Ability to present information to law enforcement, prosecutors, and other authorities.

Responsibilities

• Researches and analyzes high-risk transactions across payment channels to identify potential fraud.
• Proactively review internal fraud monitoring reports to identify and mitigate fraud events.
• Maintain and update case management system and support fraud claims processing.
• Provide phone support to branches, call centers and members on fraud-related matters.
• Communicate effectively with customers and external partners as needed.

Skills

Team player

Analytical skills

Data analysis

Communication

Investigative skills

Multitasking

Customer communication

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

NBT Bancorp, Inc. is seeking a Fraud Investigator to handle external investigations in check fraud, identity theft, online fraud and cyber fraud under supervisor guidance.

You will research high‑risk transactions, analyze patterns, maintain case files, and assist with victim claims, while coordinating with branches, law enforcement and other teams. A Bachelor's degree in Economic/Financial Crime or Criminal Justice or equivalent experience is preferred; strong Excel and teamwork skills are