Deposit Processing Specialist

Nicolet National Bank; Green Bay (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life Insurance

401(k) with a company match

PTO & 11 1/2 Paid Holidays

Job summary

Nicolet National Bank is seeking a Deposit Processing Specialist in Green Bay, Wisconsin. This role involves processing and verifying items for various accounts while providing excellent customer service. The ideal candidate will have a high school diploma and at least two years of banking experience.

Responsibilities include monitoring for fraudulent activity, maintaining compliance with policies, and assisting with various departmental tasks. Benefits include medical, dental, vision, life insurance, and a 401(k) with matching.

Qualifications

• Minimum 2 years bank experience required.
• NCP Certification preferred.

Responsibilities

• Process and verify items for accounts accurately and timely.
• Provide excellent customer service to internal customers.
• Review daily reports and identify fraudulent checks.

Skills

Customer service skills

Data entry

Problem-solving

Education

High School diploma or equivalent

Job description

Deposit Processing Specialist

The Deposit Processing Specialist is responsible for processing and verifying items for commercial, agriculture and consumer accounts accurately and timely in a deadline driven, fast-paced environment. This position includes data entry and research as well as creative problem solving with a willingness to cross train and learn additional roles within the department.

As a Deposit Processing Specialist, you will:

• Obtain your NCP (National Check Professional) credentials and continue your education to stay up to date on the regulations.
• Provide excellent customer service and professional interaction with internal customers while processes requests, questions, and issues related to all aspects of the Deposit Processing through email, phone, and chat service.
• Effective use of work on a computer to perform job duties and prioritize tasks in order of importance; ensuring that tasks are completed in a timely manner to meet deadlines.
• Maintain compliance by following bank policies and procedures.
• Thorough knowledge of processing duties which includes but is not limited to NSF decisions, non-posts, stop pays and cash letters procedures.
• Thorough knowledge of adjustments/corrections and check representments and chargeback items.
• Perform daily overdraft processing, stop/hold review, rejected item review within established time frames according to MACHA rules and bank processes and procedures.
• Review daily reports and general ledger account reconciliations. Make correction/adjustment entries as appropriate.
• Daily review of fraud software to identify potentially fraudulent checks. This includes communication with the frontline to educate and identify fraudulent items.
• Daily review of classification/indexing software to process all documents in a timely manner.
• Identity and suggest process improvements for daily tasks and department functions.
• Act as an internal resource for unusual situation/problem investigation and resolution activities associated with UFS, TMR, PSI Capture, ASV and Bankers Bank when Deposit Processing Team Lead is not available.
• Take ownership of projects and/or procedure to assist the Team Lead.
• Provide necessary reporting to Deposit Processing Supervisor and/or Deposit Processing Team Lead.
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications

• High School diploma or equivalent
• 2 years bank experience required
• NCP Certification preferred

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled