Fraud Investigation Specialist

METRIX IT SOLUTIONS INC; Milford (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

METRIX IT SOLUTIONS INC in Milford, OH is seeking a Fraud Investigator (L1) to monitor and review potentially fraudulent transactions, assess risk, and document findings. The role includes initial fraud assessments, identifying suspicious patterns, and escalating complex cases to higher levels.

You will work with fraud monitoring systems, case management platforms, and banking products, ensuring compliance with BSA/AML guidelines while providing professional customer support on fraud inquiries.

Qualifications

• Experience using fraud detection tools and case management platforms.
• Familiarity with transaction monitoring systems and fraud investigations.
• Knowledge of major banking products and digital banking services.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Exposure to AML, KYC, or Financial Crime operations.
• Experience with banking systems and payment networks (NACHA, Visa, Mastercard, ACH).
• Fraud-related certifications are a plus (CAMS).

Responsibilities

• Review alerts generated through fraud monitoring systems.
• Analyze financial transactions for unusual or suspicious activity.
• Investigate fraud involving cards, ACH, wires, and account takeovers.
• Document findings in case management systems.
• Escalate high-risk cases to L2/L3 investigators or management.
• Ensure compliance with BSA, AML guidelines, and regulatory requirements.

Skills

Fraud detection tools

Transaction monitoring systems

Banking products knowledge

Microsoft Office Suite

AML / KYC / Financial Crime operations

Banking systems & payment networks

NACHA, Visa, Mastercard, ACH processes

CAMS certification

Tools

Case management platforms

Fraud monitoring systems

Payment networks tooling

Job description

METRIX IT SOLUTIONS INC in Milford, OH is seeking a Fraud Investigator (L1) to monitor and review potentially fraudulent transactions, assess risk, and document findings. The role includes initial fraud assessments, identifying suspicious patterns, and escalating complex cases to higher levels.

You will work with fraud monitoring systems, case management platforms, and banking products, ensuring compliance with BSA/AML guidelines while providing professional customer support on fraud inquiries.