Fraud Investigation & Asset Protection Specialist

Mission Fed Credit Union; San Diego (CA); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Top Workplace recognition

Remote-friendly options

PTO + holidays

401(k) match

Full benefits package

Job summary

Mission Federal Credit Union in San Diego is seeking an Asset Protection Specialist to help prevent fraud, investigate suspicious activity, and protect members from financial loss. You will review monitoring reports, handle investigations across check fraud, forgery, identity theft and ACH fraud, document cases, and support loss mitigation with branch teams and law enforcement when needed.

This is a hybrid role in sunny San Diego.

Responsibilities

• Review fraud monitoring reports, identify suspicious activity, and assist in detecting and preventing fraud losses before they occur.
• Investigate and resolve fraud cases, including check fraud, forgery, account takeovers, identity theft, ACH fraud, deposit fraud, and Zelle-related fraud claims.
• Provide guidance and support to members, branch teams, and business partners navigating fraud, lost or stolen checks, identity theft, and account security concerns.
• Collaborate with the Asset Protection Manager, branch staff, law enforcement, merchants, and other financial institutions to investigate fraud and resolve cases effectively.
• Prepare documentation, track claim progress, maintain case files, and ensure fraud-related activities are accurate, organized, and compliant with regulations.
• Identify emerging fraud trends, recommend account controls, and support the implementation of fraud prevention and loss mitigation strategies.
• Contribute to an established Branch Support Team in a well-respected San Diego County credit union focused on community and member service.

Job description

Mission Federal Credit Union in San Diego is seeking an Asset Protection Specialist to help prevent fraud, investigate suspicious activity, and protect members from financial loss. You will review monitoring reports, handle investigations across check fraud, forgery, identity theft and ACH fraud, document cases, and support loss mitigation with branch teams and law enforcement when needed.

This is a hybrid role in sunny San Diego.