Fraud Analyst I – Banking Disputes & Risk

United Bank Corporation; Northern (KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

Life insurance

401(k) with employer contributions

ESOP with employer contributions

Flexible spending account

Wellness program

Vacation time

Sick time

Paid federal holidays

Job summary

United Bank in Zebulon, GA is seeking a Fraud Specialist to independently assess and process fraud-related calls, delivering a seamless dispute experience that strengthens customer relationships. This role requires initiative, accuracy, and sound judgment in all customer and bank employee interactions.

Under the Fraud Team Lead, you will process inbound calls, make outbound and follow-up calls, document cases, and stay informed about new fraud trends.

Qualifications

• High School Diploma or equivalent.
• Prefer 1-2 years customer service or banking experience.

Responsibilities

• Process inbound calls for fraud inquiries.
• Make outbound and follow-up calls for disputes or fraud.
• Document fraud cases and communications.
• Monitor fraud trends and escalate patterns.
• Assist other bank personnel in debit card and fraud areas.
• Provide backup support to the call center.

Skills

Customer service

Fraud awareness

Communication

Detail oriented

Time management

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

United Bank in Zebulon, GA is seeking a Fraud Specialist to independently assess and process fraud-related calls, delivering a seamless dispute experience that strengthens customer relationships. This role requires initiative, accuracy, and sound judgment in all customer and bank employee interactions.

Under the Fraud Team Lead, you will process inbound calls, make outbound and follow-up calls, document cases, and stay informed about new fraud trends.