Fraud Detection & Communications Analyst I

Fifth Third Bank; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Fraud Analyst I to support Fraud Detection, Fraud Communication, and Domestic Collections. You will analyze alerts, decide on actions, and communicate with customers and bank staff.

This on-site role requires strong analytical and multi-tasking abilities, attention to detail, and adherence to bank policies while delivering a positive customer experience.

Qualifications

• 1–3 years of fraud, banking, investigative work, or related field preferred.
• Associate's degree or equivalent experience required.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Review, analyze, and decision fraud alerts per policies.
• Communicate with customers and bank personnel about fraud risk.
• Open and prep fraud cases and escalate when needed.
• Support first line of defense and collaborate with business units on alerted activity.

Skills

Fraud analysis

Banking experience

Communication skills

Microsoft Office

Attention to detail

Education

Associate's degree or equivalent work experience

Tools

Excel

CRM system

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Fraud Analyst I to support Fraud Detection, Fraud Communication, and Domestic Collections. You will analyze alerts, decide on actions, and communicate with customers and bank staff.

This on-site role requires strong analytical and multi-tasking abilities, attention to detail, and adherence to bank policies while delivering a positive customer experience.