Fraud Detection & Communications Analyst I

Fifth Third; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive total rewards

Job summary

Fifth Third Bank in Cincinnati, Ohio is seeking a Fraud Analyst I to join Fraud Operations. You will analyze alerts in fraud detection systems, decide on actions, and communicate with customers and bank personnel.

You will open and prep fraud cases, escalate matters to supervisors when needed, and collaborate with various units to manage risk while upholding customer experience. This on-site role supports Fraud Detection, Fraud Communication, and Domestic Collections.

Qualifications

• Associate's degree or equivalent work experience.
• Experience in fraud, banking, investigative work or related field preferred.
• Strong analytical, problem-solving, and multitasking skills.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Appropriately elevate matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Skills

Analytical skills

Problem-solving

Multi-tasking

Conflict resolution

Communication skills

Teamwork

Decision making

Education

Associate's degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Fifth Third Bank in Cincinnati, Ohio is seeking a Fraud Analyst I to join Fraud Operations. You will analyze alerts in fraud detection systems, decide on actions, and communicate with customers and bank personnel.

You will open and prep fraud cases, escalate matters to supervisors when needed, and collaborate with various units to manage risk while upholding customer experience. This on-site role supports Fraud Detection, Fraud Communication, and Domestic Collections.