Fraud Analyst I: Investigate & Protect Banking

Fifth Third Bank; United States; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive compensation

Job summary

Fifth Third Bank is seeking a Fraud Analyst I to join Fraud Operations in Cincinnati, OH. You will review alerts from fraud detection systems and decide on actions, then communicate findings to customers and bank staff.

This cross-functional role supports Fraud Detection, Fraud Communications, and Domestic Collections, requiring strong attention to detail, analytical thinking, and effective collaboration with multiple teams to reduce risk.

Qualifications

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving abilities.
• Excellent multi-tasking and conflict resolution skills.
• Strong oral and written communication with internal and external customers.
• Functional understanding of federal and state fraud laws and regulations.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Elevate matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Skills

Analytical skills

Problem-solving

Multi-tasking

Conflict resolution

Oral communication

Written communication

Microsoft Office

Education

Associate's degree

Equivalent work experience

Tools

Fraud detection systems

Job description

Fifth Third Bank is seeking a Fraud Analyst I to join Fraud Operations in Cincinnati, OH. You will review alerts from fraud detection systems and decide on actions, then communicate findings to customers and bank staff.

This cross-functional role supports Fraud Detection, Fraud Communications, and Domestic Collections, requiring strong attention to detail, analytical thinking, and effective collaboration with multiple teams to reduce risk.