Fraud Detection Analyst I

Fifth Third; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Fraud Analyst I to support fraud detection, communication, and domestic collections. You will analyze alerts, open cases, educate customers, and collaborate with multiple units while ensuring compliance with laws and internal policies.

The role emphasizes attention to detail, multi-tasking, and strong communication skills, with a schedule Mon-Fri and on-site work in Cincinnati. Training initially runs weekdays, with a 40-hour week expectation.

Qualifications

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
• Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
• Proactive in identifying potential concerns and following-up to resolve such issues.
• Excellent teamwork, interpersonal, and relationship building skills.
• Ability to make decisions or know when to elevate matters to management.
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Appropriately escalated matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Skills

Analytical skills

Problem solving

Multi-tasking

Conflict resolution

Oral communication

Written communication

Microsoft Office

Education

Associate's degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Fraud Analyst I to support fraud detection, communication, and domestic collections. You will analyze alerts, open cases, educate customers, and collaborate with multiple units while ensuring compliance with laws and internal policies.

The role emphasizes attention to detail, multi-tasking, and strong communication skills, with a schedule Mon-Fri and on-site work in Cincinnati. Training initially runs weekdays, with a 40-hour week expectation.