Fraud Case Management Manager

Nevada State Bank; Midvale (UT); Remote; USD 80,000 - 119,000; Full time

Job summary

A leading financial services company is seeking a Fraud Case Management Manager for a full-time, work-from-home position. The role involves managing fraud analysts, enforcing policies, and ensuring compliance while offering a competitive salary and comprehensive benefits starting on day one.

Benefits

Medical, Dental, and Vision Insurance

Paid Parental Leave

Tuition Reimbursement up to $5,250/year

Qualifications

• 4+ years of relevant experience required.
• Management experience is essential.
• Knowledge of fraud, risk, and BSA/AML compliance necessary.

Responsibilities

• Manage a team of Fraud Analysts and oversee the fraud charge-off process.
• Collaborate with Regional BSA Officers and produce reports for upper management.
• Enforce department policies and ensure compliance with regulatory requirements.

Skills

Analytical skills

Customer service

Communication skills

Organizational skills

Attention to detail

Education

Bachelor’s degree in Intelligence Studies, Accounting, Finance, or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Zions Bancorporation is one of the nation’s premier financial services companies, operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets.

We value our employees and are committed to creating fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. Banking is a “local” business, and success depends on strong ties to the communities we serve and relationships with our customers.

With benefits starting on day one, paid bank holidays, profit sharing, and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are currently seeking a Fraud Case Management Manager to join our team. This full-time Work from Home position is located in Utah, Arizona, California, Texas, Colorado, Nevada, Washington, or Oregon.

Responsibilities:

1. Manage a team of Fraud Analysts.
2. Process customer affidavit claims.
3. Manage fraud charge-off process and report on losses.
4. Manage critical mailboxes and service level agreements.
5. Update and enforce department policies and procedures.
6. Collaborate with Regional BSA Officers, FCU team leadership, and management daily.
7. Produce reports for upper management and other departments.
8. Review and process alerts for fraud assessments.
9. Escalate risks to team leadership and BSA Officer.
10. Identify department efficiencies and ensure regulatory compliance.
11. Coordinate with other FCU leaders and Enterprise Fraud Operations.
12. Issue communications for breach of warranty claims.
13. Stay current on regulatory requirements related to BSA and other regulations.
14. Assist regulatory exams and internal audits.
15. Hire, fire, counsel, and conduct performance reviews for staff.
16. Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in Intelligence Studies, Accounting, Finance, or related field, with 4+ years of relevant experience.
• Relevant certifications such as ACAMS, ACFE, or ACFCS are a plus.
• Management/leadership experience required.
• Knowledge of fraud, risk, BSA/AML compliance, and financial transactions.
• Strong analytical, customer service, and communication skills.
• Organizational skills and high attention to detail.
• Understanding of bank operations and high-risk business relationships.
• Knowledge of regulatory changes and suspicious activity red flags.
• Computer skills including Word and Excel.

Benefits:

• Medical, Dental, and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave, Adoption Assistance.
• Health Savings and Flexible Spending Accounts.
• Paid Training, PTO, Federal Holidays, State Holidays.
• 401(k) plan with company match, Profit Sharing, competitive salary.
• Mental health benefits, coaching, therapy sessions.
• Tuition Reimbursement up to $5,250/year.
• Employee banking products and potential cash bonuses.

This position offers a salary range of $80,625 to $118,250 annually, dependent on experience and location. The role remains open until filled.

All candidates, including those with criminal histories, will be considered. Background checks will be conducted in accordance with FDIC regulations.

Zions Bancorporation is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, age, sex, disability, national origin, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Applicants requesting accommodations can contact us at [e-mail] or 801/844-7618.

View applicable employment law posters here.