Fraud Analyst: KYC, Chargebacks & Risk Insight

Jumia; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Entrepreneurial environment

Impactful role

Professional team

Personal growth

Job summary

Jumia is seeking a Fraud Analyst to safeguard its marketplace, Uncover potentially fraudulent activity, and manage risk across payments and chargebacks. You will collaborate with Customer Service and Finance to enforce KYC and dispute processes while tracking fraud trends.

The role requires a degree in a relevant field, solid understanding of payment systems, and strong analytical and communication skills. Join Jumia to contribute to secure, scalable e-commerce in Africa.

Qualifications

• Bachelor’s degree in Economics, Finance, Mathematics or related field.
• Good understanding of payment systems.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Analytical mind with strong problem-solving skills.
• Ability to analyze data and identify trends and patterns.
• Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, and to prioritize tasks under pressure.
• Strong attention to detail.
• Autonomous and comfortable interacting with other departments.
• Good written and verbal communication skills.
• Ownership mentality and personal growth drive.

Responsibilities

• Identify and analyze potentially fraudulent transactions to avoid fraud loss and chargebacks.
• Track and report fraud and chargeback trends in the market and propose solutions.
• Manage the credit card chargeback process for Visa and Mastercard transactions.
• Carry out KYC document verification for Jumia Pay customers.
• Work closely with the Customer Service team on risk-related topics such as blocked transactions or accounts and KYC.
• Work closely with the Finance team on fraud refunds, chargebacks and related matters.
• Follow and enforce all operational processes, including KYC, ATO, chargeback and dispute management.
• Update necessary schedules for the Risk team.

Skills

Payment systems

Analytical mindset

Data analysis

Communication skills

Multitasking

Deadline driven

Education

Bachelor's in Economics/Finance/Math

Job description

Jumia is seeking a Fraud Analyst to safeguard its marketplace, Uncover potentially fraudulent activity, and manage risk across payments and chargebacks. You will collaborate with Customer Service and Finance to enforce KYC and dispute processes while tracking fraud trends.

The role requires a degree in a relevant field, solid understanding of payment systems, and strong analytical and communication skills. Join Jumia to contribute to secure, scalable e-commerce in Africa.