Fraud Analyst I

Bangor Savings Bank; United States; On-site; USD 45,000 - 69,000; Full time

Benefits offered by this job

Tuition reimbursement

Training programs

Wellness programs

Job summary

Bangor Savings Bank is seeking a Fraud Analyst to join the Risk Management team. The role focuses on identifying and investigating suspicious activity related to account fraud, payment card fraud, and money laundering while coordinating with compliance and legal counsel.

The analyst supports regulatory requirements, triages alerts, maintains case files, and provides actionable recommendations to reduce losses and improve fraud controls. Strong analytical and communication skills are essential.

Qualifications

• Bachelor's degree or college-level coursework preferred.
• Minimum two years banking or fraud-related experience.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Process incoming customer payment card disputes from branches and Bangor Support.
• Investigate alerts and transactions to identify potential fraud.
• Maintain case files and documentation per regulatory requirements.
• Provide timely information to customers, bank personnel, and law enforcement as needed.
• Recommend improvements to fraud processes and customer dispute handling.
• Participate in training sessions for bank personnel on fraud practices.

Skills

Analytical skills

Strong communication

Attention to detail

Customer service

Multitasking

Education

College degree preferred

Tools

Verafin

Centrix

Fiserv

Job description

Pay Range: $45,002 - $68,599 (Annually) - FUNCTION: The Fraud Analyst works within Risk Management team and is responsible for supporting Bangor Savings Bank’s mission to identify, monitor, investigate, and report suspicious activity relating to account fraud, payment card fraud, payment card disputes, money laundering, identity theft, or other suspected violations of law and Bank policy. The Fraud Analyst will work with peers, management, business line managers, compliance, and legal counsel to insure effectiveness of security and fraud practices.

ACCOUNTABILITIES

Operations/Process: Processes incoming customer payment card disputes from the Branches and Bangor Support. Works with those business lines and customers to handle the dispute from reception to resolution with the best interests of Bangor Savings Bank and our customer in mind. Stays up-to-date on all requirements and changes pertaining to relevant regulations and contracts including but not limited to: Regulation E, MasterCard, Fiserv, Verafin, and BSB customer agreements. Triages transaction monitoring alerts, system reports, referrals from other departments and additional means to identify suspicious and/or fraudulent activity in areas such as online banking, wires, ACH, check kiting, check fraud, account abuse, payment cards, and identity theft. Conducts timely analysis and investigations of alerts and anomalous transactions to identify potential suspicious or fraudulent activity and/or identify theft. Monitors and evaluates dispute trends and implement transaction blocking rules to prevent additional customer and/or bank losses. Maintains comprehensive case files and ensures appropriate documentation is retained in accordance with regulatory requirements. Interacts and assists Bank customers, employees, and various law enforcement agencies regarding investigations of potential fraudulent transactions and provides comprehensive and timely information. Makes recommendations to management pertaining to all processes and procedures related to fraud and customer disputes. Proactively looks for improvements in the processes supporting bank goals of customer service, operational efficiency, and financial success. Participates in and/or conducts ongoing training sessions for bank personnel regarding fraud as well as acts as a resource within the Risk Management Department. Assists in other Risk Management activities as deemed necessary in order to administer the Bank’s enterprise wide risk management program.

Customer Experience

Proactively communicates with manager, team members, internal/external customers to ensure timely resolution of all problems and customer complaints. Assists in research and resolution of complex customer complaints/issues as appropriate.

Compliance and Control

Assists in ensuring that the Bank is in compliance with local, state and federal regulations.

General

Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork. Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook. Performs additional duties as requested.

Competencies

Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs. Initiative – Takes independent action, operates as a pro-active self-starter, and acts on opportunities, practices self-development. Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys news good or bad. Interpersonal Skills – Has excellent communication skills, both written and verbal as well as the ability to exhibit active listening skills and being open other viewpoints, perspectives, etc. Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, incorporates vision when planning

Knowledge/Skills/Experience Requirements

College degree preferred. Relevant work experience accepted. Minimum of two years banking experience required High degree of analytical skills and the ability to handle complex problems Exhibits professionalism in handling multiple tasks in a fast paced-environment Organized, sets priorities, and meets deadlines Strong communications skills, both verbal and written Excellent customer service skills required Attention to detail, emphasis on accuracy Strong multitasking skills including the ability to remain highly accurate with the data while completing multiple simultaneous tasks Ability to work with little supervision High Microsoft Word, Outlook, and Excel proficiency required. Experience with Verafin, Centrix, and Fiserv a plus.

Physical Demands/Conditions Requirements

General office environment Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required Equipment Used: General office equipment External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.