Fraud Analyst

ADP, Inc.; Roseland (NJ); Hybrid; USD 60,000 - 148,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Retirement matching

Wellness program

Disability insurance

Paid time off

Job summary

ADP, Inc. is hiring a Fraud Analyst within the Global Security Organization (GSO). The role focuses on monitoring and triaging fraud incidents, analyzing alerts, and coordinating responses across CIRC and related teams.

The position supports a 24x7 global fraud incident response with a hybrid schedule in Roseland, NJ. The ideal candidate has 2–4 years in fraud auditing, experience in financial services, and familiarity with cyber fraud incident activities.

Qualifications

• Bachelor's degree or equivalent are required.
• CFE, GIAC, Sec+ or equivalent certifications are a plus.

Responsibilities

• Monitor and triage incidents in the CIRC alert queue.
• Serve as level 2 escalation for high severity fraud cases.
• Validate security incidents and alerts for suspicious activities or transactions.
• Process alerts and events toward resolution and support critical incidents.
• Follow escalation processes to notify leads/managers and stakeholders.
• Communicate alert progress using standard tools.
• Conduct technical analysis of security incidents.
• Coordinate with other CIRC units and fraud stakeholders.
• Maintain situational awareness of cross-unit incidents.
• Support incident work streams as directed by leads.
• Mentor and coordinate fraud training of analysts.

Skills

Fraud investigation

Cyber fraud

Incident response

Data analysis

Communication

Excel

Education

Bachelor's degree or equivalent

Tools

Splunk

SQL

KQL

PostgreSQL

Job description

ADP is Hiring a Fraud Analyst

Unlock Your Career Potential: Global Security Organization at ADP.

Do you have a passion for going on the offensive to safeguard critical information? As ADP's Global Security Organization (GSO), we know that our clients rely on us for human capital management solutions, but beyond that, they entrust us with one of their most valuable assets -- their employee data.

We are honored by this trust and are laser focused on securing data at every step in the information lifecycle, ensuring integrity, confidentiality and compliance with industry and government regulations at all times.

From the cloud to the data center and across every emerging device, you'll join a team of experts in the GSO who are always staying one step ahead in this ever-changing world of data by continually evolving our strategies and technologies to protect ADP and our clients.

Like what you see?

Learn more about ADP at tech.adp.com/careers

What You'll Be Doing:

The Critical Incident Response Center (CIRC) - Fraud Analyst within ADP's Global Security Organization (GSO) Global Cybersecurity Services is responsible for monitoring multiple sources of analytical computer and physical security related information.

The CIRC's main focus is to take disparate information and turn it into strategic and tactical intelligence that is relevant to protecting ADP's lines of business.

The output of this analysis will be used to ensure a consistent and coordinated response to ongoing security threats ensuring ADP can continue to operate safely and securely.

The Fraud Analyst, who will be part of AMRS CIRC team and the wider GCS organization of the GSO, must have holistic understanding of the modern cyber fraud and basic knowledge of the cyber security landscape with a strong background in incident response and process documentation.

They will handle high complexity security threats generated by ADP's automated detection systems, 3rd party and internal intelligence, and manual identification by ADP associates and clients.

The successful candidate will triage all automated alerts for suspicious transactions identified inside of ADP's money movement and TPSI platforms. The Fraud Analyst will process alerts towards resolution and support critical incidents through standard applications and processes.

The Fraud Analyst must have the requisite knowledge to document procedures and ensure appropriate reporting, acquire full understanding of fraud alerts/events/incidents, and, if needed, escalation to ADP's CIRC leads/managers for appropriate action.

This role will be responsible for following detailed procedures for addressing high-risk activity and will be based on a follow-the-sun (FTS), 24x7 model. The Senior CIRC Analyst role is Hybrid with three days per week in Roseland, NJ. The role will work in a rotation schedule that includes weekends and holiday coverage.

RESPONSIBILITIES:

• Monitor and triage incidents in the CIRC alert queue
• Serve as level 2 escalation for regular-high severity fraud cases, acting as l fraud investigator and incident owner, where needed
• Validate possible security incident and alerts for suspicious activities or transactions identified inside of ADP's systems and money movement platforms; determine if escalation is required
• Process alerts and events towards resolution and support critical incidents through standard applications and processes
• Follow documented technical and management escalation processes to elevate up to the CIRC leads/managers, as well as other BUs and stakeholders as quickly as possible
• Communicate alert progress status through the use of standard tools
• Conduct technical analysis and assessments of security related incidents
• Coordinate with other CIRC units, and other fraud stakeholders within GSO, including but not limited to Content Development, Threat Intelligence, Global Fraud Prevention, and the Converged Security Services
• Maintain situational awareness of incidents from other units/organizations that may require CIRC involvement
• Support incident work streams, as directed by the lead, incident coordinator, manager, and/or other supervisors
• Serve as designated SME for specific fraud processes and events
• Help the Lead and up develop, document, and formalize a standardized global fraud incident response processes.
• Perform correlation of IOFs and IOCs
• Provide CIRC hotline monitoring and documentation
• Provide complete and detailed information on shift Hand-Offs.
• Ensure that next shift is fully equipped with information needed to handle the incident before disengaging. Introducing next shift team members to the technical support teams for proper hand over.
• Be part of the team to generate weekly and monthly reports and provide analysis of incidents and identify areas of improvement.
• Participate in extended turn over sessions to share knowledge across regions.
• Mentor and coordinate the fraud training of CIRC analysts
• Help train, assign, and monitor work of fraud team members
• Provide inputs and feedback on the performance of associates during trainings
• Perform other duties as assigned / required

To Succeed in This Role:

• You'll have a bachelor's degree or equivalent.
• CFE, GIAC, Sec+ certifications or equivalent are a plus

QUALIFICATIONS REQUIRED:

• 2-4 years’ experience in efraud auditing in a large organization
• 2 years’ work experience in the financial services industry
• 2 years’ work experience handling fraud or cyber fraud incident activities
• Professional experience investigating check fraud, payroll fraud, credit card fraud, consumer lending, or other transactional business involving money movement
• Professional experience investigating compromised credentials, account takeovers, social engineering, phishing, and identity theft
• Strong analytical, investigative, and documentation skills is a must; this includes professional experience in root cause analysis of fraud losses
• Strong understanding of fraud risk management principles and practices for prevention, detection, response, remediation, and reporting of fraud
• Able to exercise judgment and influence on key technical decisions (i.e. standards, policies, processes, and technical solutions etc)
• Must be familiar with and/or willing to learn cyber concepts, tasks, and processes
• IT / Cyber / Threat / Intel / Business familiarity and experience in a large global organization is a plus
• Experience with Splunk and SQL / KQL / PostgreSQL to generate queries is a plus
• Must be willing to learn use of various tools and applications, including payroll, security management system, identity services, etc.)
• Ability to train and mentor team members, both onshore and offshore teams
• Forms productive networks with internal and external business partners
• Good teamwork, communication/information sharing, strong analytical skills and influencing skills
• Highly proficient in Excel and fluency in Microsoft Office tools
• Familiarity with multiple browsers, multiple tabs, window navigation, and instant messaging tools
• Excellent verbal and written communication skills, exceptional interpersonal skills are required
• Sense of urgency required while maintaining a high degree of professionalism
• The ability to work with minimal supervision, prioritize and manage multiple cases, and achieve desired results in a fast-paced environment

What are you waiting for?

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

#LI-SD4

#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $59,900.00 - USD $147,500.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.