Fraud Alerts & Analytics Specialist

WaFd Bank; Boise (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Bonus programs

Job summary

WaFd Bank is seeking a Fraud Analyst to review fraud alerts by analyzing customer activity and escalating decisions to the Fraud Team Lead. The role includes cross-training across multiple functional areas while upholding WaFd Bank's value of simply being kind to coworkers and clients.

Core duties include researching activity, reporting unusual transactions, and maintaining security compliance with bank policies. Attention to detail and teamwork are essential traits for success.

Qualifications

• General knowledge of fraud prevention controls and monitoring systems.
• Excellent written and verbal communication skills.
• Ability to learn bank policies and procedures.

Responsibilities

• Research customer account activity to determine potential fraud across channels (ACH, Cards, Checks, Online Banking, Wires).
• Report unusual activity to BSA/AML team.
• Escalate alert issues and decisioning to Fraud Team Lead.
• Maintain professionalism and customer service in interactions with coworkers and clients.

Skills

Fraud prevention knowledge

Written & verbal communication

Microsoft Office (Excel/Word)

Education

High school diploma or equivalent

Job description

WaFd Bank is seeking a Fraud Analyst to review fraud alerts by analyzing customer activity and escalating decisions to the Fraud Team Lead. The role includes cross-training across multiple functional areas while upholding WaFd Bank's value of simply being kind to coworkers and clients.

Core duties include researching activity, reporting unusual transactions, and maintaining security compliance with bank policies. Attention to detail and teamwork are essential traits for success.