Fraud Alerts Analyst

WaFd Bank; Boise (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Bonus programs

Job summary

WaFd Bank is seeking a Fraud Analyst to review fraud alerts by analyzing customer activity and escalating decisions to the Fraud Team Lead. The role includes cross-training across multiple functional areas while upholding WaFd Bank's value of simply being kind to coworkers and clients.

Core duties include researching activity, reporting unusual transactions, and maintaining security compliance with bank policies. Attention to detail and teamwork are essential traits for success.

Qualifications

• General knowledge of fraud prevention controls and monitoring systems.
• Excellent written and verbal communication skills.
• Ability to learn bank policies and procedures.

Responsibilities

• Research customer account activity to determine potential fraud across channels (ACH, Cards, Checks, Online Banking, Wires).
• Report unusual activity to BSA/AML team.
• Escalate alert issues and decisioning to Fraud Team Lead.
• Maintain professionalism and customer service in interactions with coworkers and clients.

Skills

Fraud prevention knowledge

Written & verbal communication

Microsoft Office (Excel/Word)

Education

High school diploma or equivalent

Job description

Min

USD $23.32/Hr.

Max

USD $30.76/Hr.

Job Summary

The Fraud Analyst reports to the Fraud Team Lead and is responsible for reviewing fraud alerts by analyzing customer account activity, executing unusual activity reporting to WAFD's BSA/AML team and escalating transaction decisioning to the Fraud Team Lead. Each department member may have an emphasis in one or more specific areas of service, however, will be cross trained in multiple functional areas.

Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Research customer account activity to determine potential fraud related to multiple channels (ACH, Cards, Checks, Online Banking, Physical Security, Wires, etc).
• Work closely with the BSA/AML Department to report Unusual Activity
• Cooperatively work with colleagues and branch staff with the highest level of professionalism, courteousness, respect, and attentiveness.
• Escalate Alert issues and decisioning to the Fraud Team Lead.
• Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self-study assignments, computer-based training, one-on-one instruction, and group instruction.
• Proactively and regularly increase working knowledge of bank policies and procedures.
• Closely adhere to the Bank's Information Security policies and procedures, ensuring that the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.
• Regular, consistent, and punctual attendance at the employer's facility.

Qualifications

Education and Experience

• Position requires a High school diploma; or approved equivalent.
• Preferred 1 -- 2 years of experience in the financial services industry related to Fraud

Knowledge, Skills, and Abilities

• General knowledge of fraud prevention controls and monitoring systems.
• Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills.
• Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment.
• Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
• Demonstrated experience with Microsoft Office -- Excel, Word and electronic communication

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

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