Franchisee Engagement & Marketing Execution Lead

3129 Tim Hortons USA Inc.; Miami (FL); On-site; USD 110,000 - 155,000; Full time

Benefits offered by this job

Global paid parental leave

Telemedicine and mental wellness

Job summary

Tim Hortons US Marketing Team in Miami, FL seeks a Sr. Manager to lead marketing execution and communications for 650+ restaurants. You will align Culinary, Calendar, Category, Supply Chain, Operations, Legal, and Digital teams to bring products to market, manage POS functionality, and oversee franchisee communications.

You will drive cross-functional collaboration and ensure in-market readiness. The role requires 5-7 years in QSR or related fields, strong stakeholder management, and deep

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 5-7 years of experience in QSR, fast-casual, food & beverage, or related field.
• Experience owning Stage Gate or similar governance processes with exec-level readouts.
• Strong cross-functional communication skills across marketing, operations, supply chain, and franchise teams.

Responsibilities

• Own marketing calendar, go-to-market execution, and scheduling across national product launches and campaigns for 650+ locations.
• Create, test, and execute POS buttons and functionality with cross-functional teams and vendors.
• Own franchisee communications strategy via intranet, newsletters, webcasts, and events; coordinate Franchisee Advisory Board content and meetings.
• Partner with Supply Chain to manage depletion, forecasts, and market test calendars; ensure operational readiness for launches.
• Lead charitable programs planning (Smile Cookie, Camp Day) and develop scalable tools for commercialization processes.

Skills

Marketing calendar

Cross-functional communication

Franchisee operations

Restaurant execution

Project management

Vendor management

Microsoft Office

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

SAP Business Objects

Monday.com

ContactMonkey

Excel

PowerPoint

Job description

Tim Hortons US Marketing Team in Miami, FL seeks a Sr. Manager to lead marketing execution and communications for 650+ restaurants. You will align Culinary, Calendar, Category, Supply Chain, Operations, Legal, and Digital teams to bring products to market, manage POS functionality, and oversee franchisee communications.

You will drive cross-functional collaboration and ensure in-market readiness. The role requires 5-7 years in QSR or related fields, strong stakeholder management, and deep