Franchise Support Coordinator — Remote & Impactful Operations

Primrose School Franchising; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commission or bonuses

50% tuition reimbursement for up to 3 

Health, dental and vision insurance

401k with company matching up to 3.5%

Employee Assistance Program

Job summary

Primrose School Franchising is seeking a Franchise Support Coordinator to provide administrative support across franchise operations. The role emphasizes scheduling, documentation, onboarding, and vendor coordination to ensure smooth department workflows.

The candidate will work within a franchise-focused environment, requiring strong organizational skills, customer service mindset, and proficiency with Microsoft 365 apps.

Qualifications

• Associate's degree required.
• 1+ years administrative, coordinator, or office support experience.
• Experience in a franchise, multi-unit, or professional services environment preferred.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Coordinate department calendars, meetings, site visits, team events, and other scheduling activities.
• Prepare meeting agendas, capture notes and action items, and distribute follow-up communications.
• Support planning and execution of department meetings, training sessions, annual meetings, and events, including logistics and materials prep.
• Organize and maintain department files, records, and shared resources.
• Serve as first point of contact for franchise owner and internal inquiries.
• Respond to routine questions regarding department processes, resources, and timelines with timely follow-up.
• Provide administrative support related to franchisee onboarding, operational processes, and department initiatives.
• Assist with vendor communications, maintain vendor records, and support contract administration activities.
• Process purchase orders, invoices, expense reports, and other department documentation.
• Facilitate routing and tracking of documents, approvals, and cross-functional requests.
• Assist with project tracking, status reporting, presentations, data organization.
• Support communication and resource distribution to franchise owners on behalf of Franchise Support.

Skills

Administrative experience

Customer service

Organizational skills

Communication skills

Education

Associate's degree

Bachelor's degree in Business Administration or Communications preferred

Tools

Microsoft 365

Job description

Primrose School Franchising is seeking a Franchise Support Coordinator to provide administrative support across franchise operations. The role emphasizes scheduling, documentation, onboarding, and vendor coordination to ensure smooth department workflows.

The candidate will work within a franchise-focused environment, requiring strong organizational skills, customer service mindset, and proficiency with Microsoft 365 apps.