Franchise Specialist

Franchise Sidekick; United States; Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

PTO 16 days

Franchise discount

Referral bonus

Health benefits

Job summary

Franchise Sidekick is hiring a Franchise Specialist who acts as the first contact for prospective franchise owners. You’ll guide conversations, assess goals and financial readiness, and schedule Advisor Calls. This role emphasizes listening, empathy, and structured qualification in a fast-paced, high-volume environment.

You will handle structured talks, discuss liquidity and investment ranges, and maintain notes in HubSpot to ensure smooth progression through the pipeline with Advisors.

Qualifications

• Conduct structured discovery calls to uncover client goals, motivations and timelines.
• Discuss liquidity and investment ranges clearly and confidently.
• Qualify leads and set expectations for the franchise exploration process.
• Establish trust quickly with a warm, human conversational approach.

Responsibilities

• Sales Qualification & Client Connection: conduct discovery calls and set expectations.
• Call Volume Management & Outreach: 50–100 outbound calls daily on qualified leads.
• Pipeline Management & Handoff: document notes in HubSpot and move leads toward Advisor Calls.
• Process Improvement & Collaboration: share insights and work with teammates on optimization.

Skills

Discovery calls

Investment readiness

Qualifying leads

Active listening

Tools

HubSpot

Job description

Role Overview

• Job Title: Franchise Specialist
• Job Type: Full-Time W2 Employee
• Reports To: Senior Specialist
• Department Head: Chief Growth Officer
• Location: Remote or Hybrid Work at Omaha Headquarters
• Compensation: $47,500 Base Salary plus call and deal Commission and Incentives. Expected annual income is $70,000 to $120,000+ depending on sales performance.

Your Impact On Team Sidekick

As a Franchise Specialist, you’ll serve as the very first touchpoint for individuals exploring franchise ownership, and the quality of this first conversation sets the tone for their entire Sidekick experience. Your role is structured, consultative, and highly relational. You’ll guide leads through 10–15 minute introductory conversations that uncover their goals, motivations, financial readiness, and expectations while helping them feel confident, supported, and clear on next steps.

This is not a closing role. It’s a professional guidance role rooted in active listening, emotional intelligence, and the ability to lead someone through an important decision-making process with calm confidence.

You’ll ensure clients are qualified for the Sidekick process, normalize financial conversations, handle early questions or objections with empathy, and ultimately schedule them for an Advisor Call — the next step in their journey. In this role, you will work on:

Sales Qualification & Client Connection (40%)

• Conduct structured discovery calls that uncover a client’s goals, motivations, timelines, experience, and investment readiness
• Set clear expectations for what franchise exploration looks like with Sidekick
• Professionally and confidently discuss liquidity, investment ranges, and financial preparedness
• Establish trust quickly through warm tone, clarity, and a human, conversational approach

Call Volume Management & Outreach (30%)

• Make 50–100 outbound calls daily to self-qualified leads (no cold calling)
• Maintain high call quality, consultative flow, and consistent booking performance
• Navigate objections while staying composed, empathetic, and in control of the conversation

Pipeline Management & Handoff Support (20%)

• Document call notes in HubSpot with accuracy and detail
• Track lead progress and ensure seamless movement toward an Advisor Call
• Support Advisors with scheduling and rescheduling when needed

Process Improvement & Team Collaboration (10%)

• Share insights that help shape a better lead experience and stronger team results
• Collaborate with Specialists, Advisors, and leadership on continuous improvement
• Maintain discipline, consistency, and follow-through in a high-volume role

A Day in the Life…

Your day as a Franchise Specialist is a blend of conversation, structure, and rhythm, rooted in the discipline of showing up with consistent energy and focus.

You’ll begin by reviewing your inbound leads, planning your outreach, and preparing for a series of 10–15 minute consultative calls. Throughout the day, you’ll guide leads through structured conversations where you uncover what truly matters to them: their business goals, fears, motivations, timeline, and financial capacity. You’ll normalize financial discussions, handle objections with calm confidence, and help leads feel supported as they take their first step into franchise exploration. You’ll capture detailed notes in HubSpot, track progress through the lead pipeline, schedule Advisor Calls, and collaborate with your fellow Specialists and Advisors to create a seamless experience.

This role moves quickly. You’ll handle a high volume of similar conversations, adjust based on tone and emotional cues, and bring steadiness, empathy, and professionalism to every interaction. And as part of Team Sidekick, you’ll participate in daily huddles, ongoing coaching, and team-wide collaboration that supports constant growth, both in yourself and in the people you serve.

What’s In It For You?

• You Control Your Compensation- We offer a base salary and commission on every converted call and won deal.
• Paid Time Off- Every Sidekick starts with 16 days of PTO, two floating holidays, and a paid volunteer day annually. We also offer nine paid company holidays each year as well. Team Members earn additional PTO for each year of employment.
• Franchise Ownership Program- After you’re established with Sidekick, we offer a Franchise Purchase Discount which allows you to own your own Franchise Business at a $30,000 to $50,000 savings. Some restrictions and minimum qualifications apply to the discount.
• Client Referral Commission- We encourage every member of Team Sidekick to utilize their network to find qualified candidates for franchise ownership. We pay $3,000 for every qualified lead you submit that ends up purchasing a franchise.
• Sidekick Benefits - Sidekick offers the following benefits:
  • Full Medical Benefits with up to $750 monthly Employer Contribution (depending on plan type and level)
  • Employer Paid Dental, Vision, and Life Insurance ($0 cost to employees with options for family coverage)
  • Optional Health Savings Account, Supplemental Insurance, and Cybersecurity Coverage
  • 401k with 3% Employer Contribution (no match required)
  • Home Office Stipend For Remote Workers
  • $1,500 Annual Best Self Stipend for professional and personal development

Working Conditions:

• Franchise Sidekick utilizes a hybrid work structure with in-office and blended work
• Some travel is required (less than 10% annually)
• Minimal physical requirements

Franchise Sidekick is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected status under applicable laws. If you require accommodations during the hiring process, please don’t hesitate to let us know—we’re happy to support you.