Franchise Development Manager

Coverall North America, Inc.; Pasadena (CA); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Vehicle reimbursement

Company laptop & phone

Comprehensive benefits

Paid time off

Tuition assistance

Career ladder

Job summary

Coverall North America, Inc. is seeking a Franchise Development Manager in Pasadena, CA to provide technical and strategic support to Franchise Owners, aligning with Coverall standards and optimizing the allocation of customers to the most suitable FBOs based on geography and scope of work.

The role emphasizes franchise training, coaching, and growth strategy, with readiness to step in for the General Manager when needed to guide daily operations and profitability.

Qualifications

• Proven experience in training, coaching and development; janitorial industry experience a plus; franchising background preferred.
• Knowledge and experience in selling skills and territory and time management.
• Ability to exercise discretion and sound independent judgment.
• Strong ethics and values with consistent behavior.
• Ability to read and interpret technical data, safety rules, operating instructions and procedures.

Responsibilities

• Onboard new Franchise Owners using the First Year Journey program and complete all related activities.
• Allocate new and existing commercial cleaning customers to FBOs based on geography and scope of work.
• Educate and advise FBOs on opportunities to grow their business and offer Special Services.
• In some cases, act in place of Coverall's General Manager in operation and management of the local support center.
• Ensure adherence to Coverall systems and processes to maximize efficiency and profitability.

Skills

Training & coaching

Franchising knowledge

Sales skills

Territory & time management

Public speaking

Problem solving

Tools

Mobile devices

Email apps

Web applications

Job description

Coverall is one of the largest franchisors of commercial cleaning businesses in the world, supporting over 8,000 Franchised Business Owners who service more than 40,000 customers in 90 markets. We’re a leader in the industry with over 30 years of innovation and expertise. Coverall is dedicated to nurturing a collaborative, fun and high-performance culture that inspires the very best from its 500+ employees. If you’re looking to hit the ground running and make an impact on the business while accelerating your career, we want you!

The Franchise Development Manager (FDM) will provide technical and strategic support to the Franchise Owner (FBO) on behalf of Coverall to ensure alignment and execution within Coverall brand standards. Exercising discretion, the FDM will determine allocation of new and existing commercial cleaning customers to FBOs based on their assessment of FBOs best suited to the geography and scope of work. They will also educate and advise the FBO in recognizing opportunities to grow their business base through their own additional Special Services and new customer sales. The FDM will instruct the FBO in the implementation of Coverall's systems and processes to maximize efficiency and profitability that have been developed by Coverall for the Franchise System.

The FDM will be a subject matter expert in all areas of Coverall's Core 4 process, Hard Floor Care, Specialty Floor Care, Window Cleaning and any other on demand services, including the use of all equipment and chemistry associated with such training. The FDM will also provide technical training to Coverall Employees where needed.

The Franchise Development Manager will be responsible for all new Franchise Owners onboarding through utilizing the "First Year Journey" and complete all activities associated with the Journey program.

In some situations, FDM may act in place of Coverall's General Manager in the operation and management of the local support center. This includes but is not limited to the sale of new franchises, filing and submitting necessary paperwork for that sale, and guidance in day-to-day operations of the support center.

Pay: $68,000

Qualifications:

• Proven experience in training, coaching and development. Experience in the Janitorial industry to include all aspects of commercial cleaning processes, hard floor care and carpet care is a plus. Background in Franchising is preferred.
• Knowledge and experience in selling skills and territory and time management.
• Ability to exercise discretion and sound independent judgment.
• Strong ethics and values. Adheres to an appropriate and effective set of core values and beliefs during both good and difficult times.
• Ability to read and interpret documents, such as technical data, safety rules, operating and maintenance instructions and procedure manuals.
• Ability to resolve conflicts/issues and see them as opportunities. Is cool under pressure and does not become defensive or irritated. Easily approachable.
• Action-oriented with a drive for results.
• Demonstrates perseverance by pursuing goals with energy, drive, and a need to finish.
• Basic knowledge and skills in business math. Ability to use formulas and perform job-related calculations.
• Must have basic computer skills to include mobile technology, emails, and web applications.
• Ability to speak effectively before groups of FBOs and their customers.
• Ability to speak effectively before groups of Coverall employees.
• Can motivate others and creates a climate in which people want to do their best.
• Reliable transportation, valid driver's license, proof of car insurance, and successful completion of a background check are required.

What We Bring to the Table:

• Vehicle reimbursement Program
• Cell phone and laptop
• Comprehensive benefit package including medical, dental, disability, life, and 401K
• Paid holidays and vacation, personal time off
• Tuition assistance program
• Career Ladder and advancement opportunities- Company policy of "promote from within."

OUR CORE VALUES SYSTEM:

At Coverall, we operate every day with a core Mission, Vision, Passion and Values in mind, which empower us to work together toward a common goal. Whether they are a Coverall franchise business owner or work for Coverall internally, our goal is to drive our core values daily. Equal opportunity employer - vets/disabled.