Franchise Compliance Administrator

Fresh Food Concepts, LLC; Richardson (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Fresh Food Concepts, LLC seeks a Franchise Compliance Administrator to ensure franchisor and franchisees meet regulatory and brand requirements. You will administer franchise agreements, manage franchisee enrollment in insurance programs, and support compliance reviews across the network.

Travel may be required; you will collaborate with operations, legal, and executives to update standards, enforce fines for non-compliance, and maintain comprehensive policy documentation.

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience in regulatory compliance.
• Minimum of three years of relevant experience in franchise compliance or related roles.
• Experience administering contracts and overseeing compliance in a franchising environment is highly preferred.

Responsibilities

• Administer and manage franchise agreements, ensuring strict adherence to contractual and regulatory obligations by both the franchisor and the franchisees.
• Oversee the enrollment process of franchisees in our commercial insurance programs and ensure continuous compliance.
• Collaborate with operations to provide compliance oversight and conduct regular reviews to maintain high compliance standards.
• Issue fines and implement corrective actions for franchisees in instances of non-compliance with brand or regulatory requirements.
• Develop and maintain comprehensive compliance documentation, policies, and procedures to guide franchise operations.
• Maintain detailed records of franchise interactions, agreements, insurance enrollments, compliance reviews, and issued fines.
• Work with franchisees to address compliance issues and escalate matters as necessary.
• Collaborate with executive and legal teams to update compliance standards and protocols as regulations change.

Skills

Verbal and written communication

Regulatory compliance knowledge

Detail-oriented

Organizational skills

Microsoft Office proficiency

Problem solving

Franchise operations familiarity

Education

Bachelor’s degree or equivalent

Tools

Office Suite

Job description

Job Summary:

As a Franchise Compliance Administrator, your pivotal role within our organization will be focused on both ensuring our compliance as a franchisor and overseeing that our franchisees adhere strictly to regulatory and brand requirements. This position plays a critical role in administering franchise agreements, managing the enrollment of franchisees in commercial insurance, supporting operations in compliance reviews, and implementing fines for non-compliance with brand standards and regulatory norms.

Supervisory Responsibilities:

• Supervise, train, and develop support staff on compliance standards and best practices related to franchise operations.
• Coordinate and manage schedules and performance evaluations of support staff, implementing corrective actions as needed in line with company policy.
• Maintain a culture of learning and adherence to compliance within the team, emphasizing the importance of brand and regulatory compliance.

Primary Duties/Responsibilities:

• Administer and manage franchise agreements, ensuring strict adherence to contractual and regulatory obligations by both the franchisor and the franchisees.
• Oversee the enrollment process of franchisees in our commercial insurance programs and ensure continuous compliance.
• Collaborate closely with operations to provide compliance oversight and conduct regular reviews to maintain high compliance standards.
• Issue fines and implement corrective actions for franchisees in instances of non-compliance with brand or regulatory requirements.
• Develop and maintain comprehensive compliance documentation, policies, and procedures to guide franchise operations.
• Maintain detailed and accurate records of franchise interactions, agreements, insurance enrollments, compliance reviews, and issued fines.
• Work proactively with franchisees to address and resolve compliance-related issues and concerns, escalating matters as necessary.
• Collaborate with executive and legal teams to continually update and enhance compliance standards and protocols in alignment with regulatory changes and organizational objectives.

Required Skills/Abilities:

• Excellent verbal and written communication skills with the ability to effectively convey compliance standards and requirements to varied audiences.
• Strong understanding of regulatory compliance within franchise operations.
• Detail-oriented with superior organizational and multitasking skills.
• Proficiency in Microsoft Office Suite or related software and adaptability to new technologies.
• Client-focused approach with strong problem-solving skills and the ability to resolve compliance concerns effectively and efficiently.
• Extensive knowledge of, and ability to quickly learn, industry-specific compliance requirements and regulations.

Education and Experience:

• Bachelor’s degree in a relevant field or equivalent work experience in regulatory compliance.
• Minimum of three years of relevant experience in franchise compliance or related roles.
• Experience in administering contracts and overseeing compliance in a franchising environment is highly preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds if required.
• Availability to travel as needed to interact with franchisees and attend relevant meetings.

Work Environment:

Fast-paced setting, where constant innovation and high standards are maintained, with frequent interactions with various departments and stakeholders.

Equal Opportunity Statement:

We are an equal opportunity employer, embracing diversity and committed to creating an inclusive environment for all employees, basing employment decisions on merit, qualifications, and business needs.

Other Duties:

This job description is not exhaustive, and the role and responsibilities may evolve, and additional duties may be assigned as required, with or without notice.