Franchise Business Partner

Hana Brands; Rogers (AR); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Hana Brands in the United States seeks a Franchise Business Partner to work directly with franchisees to deliver consistent positive sales growth and strong customer and retailer relationships. You will ensure adherence to product quality, food safety programs, and Hana Brands standards while supporting grand openings, site assessments, and local permits.

This role requires travel up to 75% domestically, a strong background in food operations, and the ability to train franchisees on QA

Qualifications

• 5-7 years of food-related experience or franchise operations management is expected.
• Understanding of food quality control principles and food safety regulations.
• Willingness to travel up to 75% domestically across assigned areas.
• Ability to lead franchisees in implementing company standards and best practices.
• Proven ability to work independently, manage multiple priorities, and adapt to change in a fast-paced environment
• Ability to lead in company standards and best practices

Responsibilities

• Drive same-store sales growth with franchisees through assortments and planning for events.
• Ensure franchisees comply with purchasing of raw materials per Hana Brands specs.
• Engage customers at sushi displays and capture feedback from retailers and consumers.
• Support grand openings, site assessments, permits, and competitive analysis.
• Foster retailer relationships and address concerns promptly as they arise.
• Ensure execution of Hana Brands Food Safety Plan and GPM programs.
• Conduct daily/weekly/monthly food safety checks and SSOPs.
• Educate franchisees on quality procedures, sensory evaluation, and recipes.
• Support franchisee recruitment by engaging with other retailers.
• Maintain fully stocked cases and displays to meet daily targets.
• Complete all assigned Yoobic missions daily

Skills

Attention to detail

Business focus

Relationship building

Financial acumen

Data analytics

Planning & prioritization

Communication

Quality control

Interpersonal skills

Education

Bachelor’s degree preferred

Tools

MS Office Suite

Franchise management software

Job description

Description

The Franchise Business Partner will be responsible for working directly with Hana Brands Franchisees to help them successfully deliver consistent positive sales growth, build positive customer and retailer relationships, and ensure compliance to product quality, food safety, and/or Hana Brands program requirements.

Key Competencies

Attention to detail, Business/Customer Focus and Relationship Building, Financial Acumen and Data /Analytics, Planning and Priority Setting, Communication, Quality Control, Interpersonal Skills

Duties & Responsibilities

• Drive LFL/ Comp sales growth with their franchisees through assortments, daily production targets and planning ahead for any calendar events to maximize foot traffic in each retailer
• Ensure all franchisees are compliant with purchasing expected raw materials from Hana Brands while adhering to the spec guidelines in the production manuals
• The franchisees are actively engaging with every customer that comes within 10 foot of the sushi display case and driving positive consumer feedback via Medallia
• As we grow, this position will need to support all grand opening efforts, site assessments, local permit support, competition analysis and anything additional to ensure a flawless opening
• Continuously fosters great retailer partner relationships with all retailers and ensure any concerns are corrected immediately
• Assure proper execution of company Food Safety Plan and GPM programs
• Support Daily, Weekly and/or Monthly Food Safety routine checks that include monitoring of production and SSOP, Pre & Post operation
• Ongoing education to franchisees on quality procedures, to include sensory evaluation and adherence to product specifications / recipes
• Support all new franchisee recruitment by engaging franchisees in other retailers
• Ensure franchisees consistently execute all operational standards with excellence, including:
• Maintaining fully stocked cases, sushi displays, cut fruit offerings, and in-store meal selections by 9:00 AM daily and replenished again by 5:00 PM.
• Completing all assigned Yoobic missions on a daily basis.

This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed.

Requirements

• 5-7 years of food related experience and/or franchise operations business management; bachelor’s degree is a
• plus
• Understanding of food quality control principles, food safety regulations, and food production processes
• Valid driver’s license; ability to travel to locations in assigned area of responsibility; long distance traveling required, up to 75% domestic travel
• Strong tech skills; proficient in MS Office Suite, franchise business technology and adaptable to new technologies
• Proven ability to work independently, manage multiple priorities, and adapt to change in a fast-paced environment
• Ability to lead in company standards and best practices

Physical Requirements:

• Ability to stand and walk for extended periods of time, including on retail floors, kiosk locations, or field environments.
• Ability to lift, carry, push, or pull materials weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to bend, reach, squat, and use hands and arms to handle materials, tools, or equipment.
• Ability to work in environments that may include temperature variations, noise, and production activity typical of food manufacturing or field operations.
• Ability to perform repetitive motions and maintain physical stamina required for daily operational activities.
• Must maintain a valid driver’s license and an acceptable driving record in accordance with company policy.
• Ability to drive a motor vehicle for work-related purposes, including travel between sites, customer locations, or vendor facilities, sometimes for extended periods.
• Ability to safely operate a vehicle in accordance with company policies and applicable laws.

Hana Brands is an Equal Opportunity Employer