Franchise Business Partner

Poolcorp; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO and 8 holidays

Life Insurance

Parental Leave

Tuition Assistance

Job summary

Pinch A Penny, a POOLCORP Company, is seeking a Franchise Business Partner to lead franchisee support across South Florida. You will coach store leaders, review financials, and drive retail service growth while maintaining brand standards and promoting customer engagement.

The role emphasizes travel within the territory, collaboration with Franchise Operations leadership, and proactive action planning to improve performance and profitability.

Qualifications

• Bachelor’s degree preferred.
• Three to five years of experience in multi-unit retail, service operations, franchise support, field operations, or a related role.
• Strong communication, relationship-building, organization, and follow-up skills.
• Ability to travel regularly throughout the assigned territory.

Responsibilities

• Franchisee Support and Performance Coaching.
• Maintains a consistent cadence of franchisee meetings, business reviews, field visits, and documented follow-up.
• Reviews store financial and operating results to identify performance gaps and help franchisees implement practical improvement actions.
• Coaches franchisees on retail operations, pool service growth, customer acquisition and retention, staffing, local marketing, and overall business execution.
• Tracks agreed actions, monitor progress, and escalate significant or unresolved concerns to Franchise Operations leadership.
• Retail, Service, and Brand Standards: ensure consistency with merchandising, pricing, and customer engagement initiatives.
• Supports the implementation of new products, promotions, technology, training, and other systemwide initiatives.

Skills

Store operations

Retail leadership

Communication

Relationship-building

Follow-up

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Business reporting platforms

Job description

Location: Overseeing South Florida region.You want Benefits? You’ve got it! Our generous benefits package includes:Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs401 (k) with generous company matchEligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)100% employer paid Life Insurance and Long-Term Disability InsurancePaid Parental LeaveFully Funded Tuition Education ProgramsEmployee Stock Purchase PlanExcellent career advancement and training opportunities to support your career growthEmployee Discounts and much more!What to Expect?The Franchise Business Partner serves as the primary Support Office contact for franchise owners within an assigned territory. Using established reports, tools, and operating playbooks, this role helps franchisees improve retail and pool service sales, profitability, inventory productivity, and operational execution. The role also supports product sell-in and consumer sell-through by helping franchisees plan purchases, execute promotions, and convert inventory into profitable sales.On a daily basis our Franchise Business Partner:Franchisee Support and Performance CoachingMaintains a consistent cadence of franchisee meetings, business reviews, field visits, and documented follow-up.Reviews store financial and operating results to identify performance gaps and help franchisees implement practical improvement actions.Coaches franchisees on retail operations, pool service growth, customer acquisition and retention, staffing, local marketing, and overall business execution.Tracks agreed actions, monitor progress, and escalate significant or unresolved concerns to Franchise Operations leadership.Retail, Service, and Brand StandardsCoaches franchisees on the consistent execution of Pinch A Penny’s retail, pool service, customer experience, and brand standards.Helps franchisees grow recurring pool service customers and strengthen coordination between retail and service operations.Conducts annual Brand Standards Certification reviews and follow up on required corrective actions.Supports the implementation of new products, promotions, technology, training, and other systemwide initiatives.Ensures franchisees and their teams understand and execute merchandising, promotional, product knowledge, pricing, and customer engagement initiatives that support consumer sell-through.Support Office CoordinationConnects franchisees with the appropriate Support Office departments or approved vendor resources when specialized assistance is required.Communicates relevant store-level feedback and recurring field issues to Franchise Operations leadership and other Support Office teams.Participates in the transition of new locations from the New Store Operations team to ongoing Franchise Operations support.Documents franchisee interactions, field visits, performance plans, and follow-up activity in designated company systems.What You Will Need:Bachelor’s degree preferred.Three to five years of experience in multi-unit retail, service operations, franchise support, field operations, or a related role.Working knowledge of store-level sales, gross margin, inventory, payroll, and profitability measures.Strong communication, relationship-building, organization, and follow-up skills.Ability to interpret performance reports and translate findings into practical next steps.Ability to influence results without direct authority and balance franchisee support with accountability.Specialty retail and service experience preferred.Proficiency with Microsoft Office and business reporting platforms.Ability to travel regularly throughout the assigned territory.Looking to work for the best in the industry?Since opening its first store in 1975, Pinch A Penny, A POOLCORP Company, has become the largest franchised retail pool, patio and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. With our rapid growth we have been able to hire over 300 employees from Marketing directors, sales associates to machine operators and maintenance mechanics. We are proud to serve our community and be an employer of choice. We believe in recognizing our employees for their hard work and encourage work-life balance.Why join PINCH A PENNY?Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 300 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry.Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.