Franchise Business Consultant (Memphis, TN))

Marco’s Pizza; Memphis (TN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Franchise Business Consultant to oversee a portfolio of franchisees. This role involves driving sales, profitability, and growth while ensuring operational excellence and high-quality customer service. You'll partner with franchisees to set and achieve goals, facilitate communication with cross-functional teams, and support marketing initiatives. Ideal candidates will have a strong background in restaurant operations, excellent communication skills, and a passion for enhancing guest experiences. Join a dynamic team dedicated to success and innovation in the fast-paced restaurant industry.

Qualifications

• 4+ years in multi-unit restaurant or franchise operations management.
• 1 year of franchise consultant experience required.

Responsibilities

• Achieve operational goals for franchisees and drive business growth.
• Facilitate planning and review processes with franchisees.

Skills

Customer Service

Analytical Skills

Communication Skills

Relationship Building

Multi-tasking

Creative Thinking

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

In this position, Franchise Business Consultants are responsible for an assigned portfolio of 20-30 franchisees and 40-60 stores, with the responsibility of partnering with each individual franchisee to set and achieve or exceed goals for their enterprise to drive the business in the areas of sales, profits, and store growth. To accomplish this, key areas of focus will be high-quality customer service, operational excellence, well trained and competent employees, and top-notch facilities.

We’re looking for someone who:

• Is friendly and genuinely cares about the happiness of others
• Takes accountability for their actions and takes pride in their work
• Has a can-do attitude and asks “what else can I do?”
• Is a good teammate who provides—and values—honest feedback
• Has a passion for making great guest experiences

Sound like you? Check out the responsibilities and requirements below and then fill out an application!

Responsibilities:

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their divisional operations leader.
• Facilitate Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability, and portfolio growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
• Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress.
• Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the Real-estate & Construction teams and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications.
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth.
• Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans.
• Perform restaurant visits with franchisees as needed based on the Franchisee Business Review process or other indicators.
• Partner with Field Training Team to coordinate training support.
• Partner with Operations Excellence Team on restaurant review findings/opportunities as well as new restaurant support.
• Ensure the effective use of G&A expenses within parameters set by divisional operations leader.
• Complete all responsible administrative functions and requirements of the position in a timely manner.

Education and/or Work Experience Requirements:

Required:

• High School Diploma or GED
• 4 or more years of multi-unit/regional level restaurant or multi-unit franchise operations management
• 1 year of franchise consultant experience
• Must be able to travel 50% of the time. Must have a valid driver’s licenses and able to fly on commercial airlines.

Preferred:

• Bachelor’s Degree
• Prior owner/operator experience (QSR/Franchise preferred)

Physical Requirement(s):

• Must be able to stand for longer periods at a time (10 hours).
• Need to be able to lift a minimum of 50lbs on any given day.
• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resources, and development.
• Well organized with a high attention to detail and accuracy.
• Strong analytical skills.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.
• Ability to collaborate in a team environment.