Franchise Business Coach III

2240 Service Experts Heating & AC LLC; Richardson (TX); In loco; USD 85.000 - 125.000; Tempo pieno

Descrizione del lavoro

Service Experts Heating & AC LLC is seeking a Franchising Specialist III in Richardson, TX. You will own franchise performance, drive onboarding, and coordinate with internal teams to support launches and ongoing operations.

You will coach owners on revenue, margins, and cost control while ensuring SOPs and ServiceTitan adoption across locations. The role requires strong financial acumen, experience coaching business owners, and cross-functional leadership.

Competenze

• Strong financial acumen including P&L, margins, and KPI tracking.
• Experience coaching business owners or operators.
• Ability to drive accountability and performance improvements.
• Experience coordinating cross-functional resources during start-up, onboarding or new-market launches; home services or ServiceTitan preferred.

Mansioni

• Own the performance relationship with assigned franchisees and lead monthly and quarterly business reviews.
• Coordinates franchise onboarding and start-up readiness activities with internal departments, vendors, and franchise owners to support launches and early-stage operating discipline.
• Serve as liaison between franchise owners and corporate departments, ensuring owners receive the resources, guidance, and support needed to operate their businesses effectively.
• Drive accountability through KPI tracking, action plans, and follow-up.
• Coach franchisees on financial performance including revenue, margins, and cost control.
• Ensure execution of standard operating procedures and system adoption (ServiceTitan, reporting tools).
• Identify operational gaps and implement corrective action plans.
• Support franchisee growth from owner-operator to scalable team-based businesses.
• Align marketing performance with required KPI benchmarks (leads, bookings, ROI).
• Conduct field visits, ride-alongs, and operational audits.
• Support training, onboarding, and execution of the Operations Enhancement Program (OEP).
• Monitor compliance, brand standards, and risk areas across franchise locations.
• Utilize CRM to document all contact with franchisees.

Conoscenze

Financial acumen (P&L, margins, KPI)

Coaching business owners

Drive accountability

Cross-functional coordination

Formazione

Bachelor's Degree

Strumenti

ServiceTitan

Descrizione del lavoro

Welcome!

The Franchising Specialist III has in-depth knowledge of best practices and practical expertise in Franchising . May lead small-scaled projects with resource needs and manageable risks. Solves complex challenges by exercising judgement based on analysis of multiple sources. Provides guidance to less experienced colleagues on the team.

Core Responsibilities

• Own the performance relationship with assigned franchisees and lead monthly and quarterly business reviews
• Coordinates franchise onboarding and start-up readiness activities in partnership with internal departments, vendors, and franchise owners to support successful launches and early-stage operating discipline
• Serve as lia ison between franchise owners and corporate departments, ensuring owners receive the resources, guidance, and support needed to operate their businesses effectively
• Drive accountability through KPI tracking, action plans, and follow-up
• Coach franchisees on financial performance including revenue, margins, and cost control
• Ensure execution of standard operating procedures and system adoption ( ServiceTitan , reporting tools)
• Identify operational gaps and implement corrective action plans
• Support franchisee growth from owner-operator to scalable team-based businesses
• Align marketing performance with required KPI benchmarks (leads, bookings, ROI)
• Conduct field visits, ride- alongs , and operational audits
• Support training, onboarding, and execution of the Operations Enhancement Program (OEP)
• Monitor compliance, brand standards, and risk areas across franchise locations
• Utilize CRM to document all contact with franchisees

Key Success Metrics

• Franchise revenue growth and profitability
• KPI adoption and compliance
• Operational consistency and system usage
• Improvement in underperforming locations
• Onboarding and start-up milestone completion for assigned franchisees
• Franchisee support responsiveness and cross-functional issue resolution

Qualifications

• Strong financial acumen (P&L, margins, KPI tracking)
• Experience coaching business owners or operators
• Ability to drive accountability and performance improvements
• Experience coordinating cross-functional resources during business start-up, onboarding, or new-market launch activities preferredExperience in home services and/ or ServiceTitan preferred

Core Competencies

• Operator mindset with strong business acumen
• Data-driven decision making
• Ability to coach and develop franchisees
• Execution-focused with bias toward action

Reporting Structure

Reports to: VP, Franchise Operations

Collaborates with Marketing, Training, Finance, Field Operations , and other corporate support teams as needed to support franchise owner success

• Minimum Experience: 4+ years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]