Fragrance General Manager

24 Seven Talent; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

24 Seven Talent is seeking an experienced General Manager to lead a luxury retail boutique in New York, driving sales performance and delivering an elevated client experience.

You will develop a high-performing team, oversee daily operations, and ensure impecable merchandising and service that aligns with luxury brand standards. This role requires strong leadership, clienteling, and a keen eye for growth opportunities.

Qualifications

• 3+ years of luxury retail management experience.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong background in driving sales, clienteling, and business performance.

Responsibilities

• Lead, coach, and inspire a customer-focused team to achieve sales goals and deliver exceptional service.
• Drive boutique performance by managing key retail metrics, including sales, conversion, UPT, AUS, and client capture.
• Oversee daily operations, staffing, scheduling, and payroll to support business needs.
• Build and maintain strong client relationships while identifying opportunities to grow the business through networking and in-store events.
• Ensure the boutique is impeccably merchandised, well-stocked, and operating to the highest luxury standards.
• Communicate marketing initiatives, product launches, and company updates to the team.
• Maintain inventory accuracy, enforce loss prevention procedures, and uphold all safety standards.
• Recruit, hire, onboard, and develop top talent while building a strong leadership pipeline.

Skills

Luxury retail management

Team leadership

Sales optimization

Clienteling

Operational management

Merchandising

Communication skills

Job description

We are seeking an experienced General Manager to lead a luxury retail boutique, driving sales performance, delivering an elevated client experience, and developing a high-performing team.

Key Responsibilities

• Lead, coach, and inspire a customer-focused team to achieve sales goals and deliver exceptional service.
• Drive boutique performance by managing key retail metrics, including sales, conversion, UPT, AUS, and client capture.
• Oversee daily operations, staffing, scheduling, and payroll to support business needs.
• Build and maintain strong client relationships while identifying opportunities to grow the business through networking and in-store events.
• Ensure the boutique is impeccably merchandised, well-stocked, and operating to the highest luxury standards.
• Communicate marketing initiatives, product launches, and company updates to the team.
• Maintain inventory accuracy, enforce loss prevention procedures, and uphold all safety standards.
• Recruit, hire, onboard, and develop top talent while building a strong leadership pipeline.

Qualifications

• 3+ years of luxury retail management experience (beauty or fragrance experience is a plus).
• Proven ability to lead, coach, and develop high-performing teams.
• Strong background in driving sales, clienteling, and business performance.
• Excellent communication, presentation, and organizational skills.
• Analytical mindset with the ability to identify growth opportunities and improve store performance.
• Proficient with Microsoft Office and retail technology platforms.
• Thrives in a fast-paced, entrepreneurial luxury retail environment.
• Able to perform physical retail responsibilities, including lifting up to 25 lbs. as needed.