Fragrance Associate - Full Time

Belk; Illinois; On-site; USD 17,000 - 22,000; Full time

Job summary

Belk, Inc. invites applications for a Fragrance Advisor who drives sales and delivers exceptional customer service through product demonstrations and tailored recommendations across fragrance brands.

This hourly position requires enthusiasm for the fragrance and beauty industry, with a competitive drive to succeed in a fast-paced retail environment. The role emphasizes clienteling and promotions to boost store performance.

Qualifications

• Delivered exceptional customer service and achieved store objectives.
• Built strong client relationships and loyalty through personalized assistance.
• Maintained product knowledge and up-to-date fragrance trends.

Responsibilities

• Demonstrate ownership and initiative to hit store metrics.
• Create memorable experiences by building relationships with customers, vendors, and community.
• Provide tailored product recommendations and clienteling to meet client needs.
• Execute promotions, events, and outreach to maximize sales.
• Use selling tools and devices to share inventory and product details for an omnichannel experience.
• Continuously build product knowledge and suggestive selling techniques with trainer feedback.
• Maintain merchandising, signing, and beauty hygiene standards per directives.
• Contribute to a positive store culture and teamwork.
• Support selling and store operations when needed.
• Assist with store fulfillment and asset protection processes.

Skills

Customer service

Ownership

Product knowledge

Technology use

Team collaboration

Job description

The Fragrance Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product demonstrations, and offering customized recommendations across multiple fragrance brands. This role has a genuine enthusiasm for the fragrance and beauty industry, competitive drive, and confidence to excel in a fast-paced environment. This is an hourly position.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.

• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.

• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.

• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.

• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.

• Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends. Encourage repeat client interactions as a knowledgeable and trusted resource.

• Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.

• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.

• Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.

• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.

• Self-directed and able to work with minimal supervision in a deadline-driven environment.

• Communicate with excellence.

• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.