FPG, Referral Coordinator: FT, Days

Firelands Health; Sandusky (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Firelands Health in Sandusky, OH, seeks an administrative referrals coordinator to manage referrals for FPG providers and secure required authorizations, ensuring smooth patient care across settings.

Ideal candidates have a high school diploma; an associate degree is preferred, and clinical ambulatory experience is helpful. The role is office-based with opportunities to support multiple practice sites while benefiting from a strong employee-centric environment.

Qualifications

• Interpersonal skills for effective communication with staff, patients, and families.
• Ability to analyze data, solve problems, and manage time effectively.
• Knowledge of medical office procedures and terminology.

Responsibilities

• Coordinate start-to-finish referrals for FPG providers to ensure continuity of care.
• Obtain necessary prior authorizations for visits or procedures.
• Assist in other practice sites as needed.

Skills

Interpersonal

Critical Thinking

Knowledge of medical office procedures

Education

High School diploma or equivalent

Associates degree preferred

Clinical degree or ambulatory setting experience preferred

Job description

Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.

Work/life: You will find support to help you manage your personal life while building a career.

Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

Job Details

Description

Position Highlights:

• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

Position Summary

Responsible for performing a variety of duties including but not limited to: coordinating from start to finish internal and external referrals for FPG providers to ensure good continuity of care; obtaining any necessary prior authorizations for visits or procedures related to referrals; training new employees on relevant portions of the referral process and navigating necessary insurance web sites; monitoring for accuracy of patient information, and monitoring for completion of the process; implementing special projects related to the referral and prior authorization process; verifying insurance coverage; obtaining pre-certifications or prior authorizations as needed. Assigned to administrative office but may need to assist in working at other practice sites

What You Will Do

• Interpersonal: Development and maintenance of effective relationship with medical and administrative staff, patients and families, co-workers and the public. Ability to communicate effectively in writing and verbally with medical and administrative staff, patients and families, co-workers and insurance companies. Skill in preparation and presentation of reports to NCPC management as requested. Ability to remain calm and poised in urgent situations.
• Critical Thinking: Skill in exercising initiative, judgment, problem solving, and decision making. Skill in analysis and interpretation of data, and preparation of reports. Skill in time management and organization. Ability to prioritize and meet deadlines to avoid crises management.
• Knowledge: Organization policies, procedures, systems and objectives. Knowledgeable in medical office procedures and medical terminology with computer and cash handling experience. Governmental regulations and compliance requirements. Computer systems and applications.

What You Will Need

• High School graduate; vocational education or associates degree preferred; Clinical degree or medical ambulatory setting experience preferred.
• Eligibility: All employees must be able to provide proof of their identity and their right to work in the United States. As a condition of employment, employee will have pre-employment tuberculin test, symptom survey, or chest x-ray. Employees can elect to have the Hepatitis vaccine or sign a waiver to decline due to prior vaccination.
• Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
• Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.
• Successful completion of a 90 day get-acquainted period.