Four Brothers | Outlet Server PM

Omni Hotels & Resorts; San Antonio (TX); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Omni La Mansion del Rio in San Antonio is seeking a friendly and energetic Server to greet guests, take orders, and provide attentive service in a high-volume restaurant setting. You will need knowledge of the dining room, menu familiarity, cash handling, and the ability to work weekends and holidays. MICROS experience preferred; equal opportunity employer.

We offer training, career growth, and a collaborative team environment where guest satisfaction is the priority.

Qualifications

• Minimum 1-year serving experience in a high-volume setting.
• Must have unexpired Food Handlers and TABC upon hire or be willing to obtain.
• Knowledge of wine, spirits, and beer; ability to upsell cocktails.

Responsabilités

• Greet guests promptly and provide courteous, genuine service.
• Take orders, answer questions, and make menu recommendations.
• Communicate dietary needs to culinary team and ensure guest satisfaction.
• Record transactions in MICROS and handle payments accurately.
• Maintain cleanliness and station setup; support side-work as needed.
• Protect hotel safety by managing alcohol service responsibly.

Connaissances

Customer service

Cash handling

Verbal communication

Formation

High school diploma or equivalent

Outils

MICROS

Description du poste

Omni La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Server

Overview

The server will wait on tables promptly, courteously, and serve our guests with genuine care.

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous Cash Handling Experience Preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.