Four Brothers | Outlet Server AM

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 26,000 - 42,000; Full time

Job summary

Omni La Mansion del Rio, situated along the Riverwalk in downtown San Antonio, seeks a Server to provide prompt, courteous service to guests and uphold Omni Moments of Service Standards. You will greet guests, take orders, answer questions, and coordinate with the culinary team to ensure dietary needs and preferences are met.

As a member of Omni Hotels & Resorts, you will manage transactions in MICROS, maintain clean work areas, and contribute to a welcoming, high-quality dining experience for

Qualifications

• Minimum 1 year serving experience in a high-volume environment.
• Must have unexpired Food Handlers and TABC or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty cocktails.
• Ability to clearly and pleasantly communicate in English with guests, management and co-workers.
• Ability to input information into MICROS accurately and efficiently.
• Ability to handle stressful situations with a calm and welcoming demeanor.

Responsibilities

• Wait on tables promptly and courteously to provide genuine guest care.
• Greet guests with a smile and excellent service.
• Take orders and answer questions on food, beverages, and daily specials; suggest menu items.
• Communicate dietary needs and preferences to the culinary team.
• Record transactions in MICROS and adhere to cash handling standards.
• Check guest satisfaction after courses and payments; present accurate checks.
• Maintain cleanliness of work areas and service stations.
• Set up and break down stations; perform side work as assigned.

Skills

Customer service

Clear English communication

Cash handling

Stress management

Teamwork

Education

Food Handlers certification

TABC certification

Tools

MICROS POS

Job description

Omni La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks. Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Server

Overview:

The server will wait on tables promptly, courteously, and serve our guests with genuine care.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.