Fountain Associate - GCM

Lindt; San Francisco (CA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Ghirardelli’s employees are the face of our company, delivering exceptional guest service and maintaining product knowledge to answer questions and upsell. The role includes setting up the Fountain Area, stocking supplies, and ensuring cleanliness to meet Food Safety standards in a fast-paced retail/guest environment. Starting pay is $20.30 per hour.

Must be 18 years old; high school diploma preferred. We comply with the San Francisco Fair Chance Ordinance and welcome qualified applicants from

Qualifications

• Strong oral and written communication skills.
• Ability to work with little supervision and with a diverse team.
• Excellent guest-service orientation and professionalism.

Responsibilities

• Provide exceptional Guest service.
• Maintain detailed knowledge of all products, pricing, and Company History.
• Follow Food Safety guidelines and keep Fountain area stocked and clean.
• Perform Semi-Table Service and assist with toppings and fountain items as needed.

Skills

Guest service

Communication skills

Teamwork

Time management

Professional demeanor

Education

High school diploma preferred

Job description

WHO WE ARE At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future. Job Summary Our Company/Job Summary Starting pay: $20.30 Ghirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company. Scope of Responsibilities: Provide exceptional Guest service Maintain detailed knowledge of all products, pricing, and Company History Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition. Maintain the storerooms, coolers, and freezers in a clean and orderly fashion Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition Properly Set Up, Maintain, and Break Down Fountain Area Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste Maintain the proper level and all required ice cream flavors Keep knowledge level current of all fountain products and their required preparation Work as a “Topper" or “Scooper" as needed Perform “Semi-Table Service" function as part of overall Guest Satisfaction Specific Knowledge and Skills: Strong oral and written communication skills Ability to work with little or no supervision Ability to work with a diverse work team and meet adversity with professionalism Ability to manage time effectively Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service Education and Work Experience: Must be 18 years old High school diploma preferred Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Szukasz możliwości rozwoju kariery w dynamicznym, międzynarodowym środowisku? Dołącz do Grupy Lindt & Sprüngli! Wspólnie dążymy do realizacji ambitnych celów, czerpiąc siłę z naszego celu i wyjątkowej kultury opartej na współpracy oraz wzajemnym wsparciu – zakorzenionej w bogatej tradycji, a jednocześnie nieustannie się rozwijającej, by wyznaczać nowe standardy. W naszych zróżnicowanych lokalnych zespołach myślimy globalnie i działamy lokalnie – dając ludziom przestrzeń do rozwoju, przejmowania odpowiedzialności i wspólnego kształtowania zrównoważonej przyszłości. Jesteśmy odpowiedzialnym pracodawcą pierwszego wyboru, który tworzy inspirujące doświadczenie pracownicze. Razem budujemy zaufanie, napędzamy innowacje i rozwijamy się – jako jednostki i jako organizacja. Grupa Lindt & Sprüngli od ponad 180 lat zachwyca świat czekoladą. Ta szwajcarska firma z długą tradycją, wywodząca się z Zurychu, jest globalnym liderem w segmencie czekolady premium. Obecnie Lindt & Sprüngli produkuje swoje wyroby w 12 fabrykach w Europie i Stanach Zjednoczonych. Produkty firmy są sprzedawane za pośrednictwem 41 spółek zależnych i oddziałów, w około 620 własnych sklepach oraz poprzez sieć około 100 dystrybutorów na całym świecie. Zatrudniając około 15 500 pracowników, Grupa Lindt & Sprüngli osiągnęła w 2025 roku sprzedaż na poziomie 5,92 mld CHF. Nasze zaangażowanie w budowanie zrównoważonej przyszłości stanowi jeden z kluczowych filarów działań i ambicji firmy. Od 2008 roku Program Lindt & Sprüngli Farming Program jest naszym standardem odpowiedzialnego pozyskiwania kakao.