Founding Tax Support Advisor for AI Tax Platform

Bonfirevc; Miami (FL); Hybride; USD 75 000 - 90 000; Plein temps

Avantages offerts par ce poste

Equity for full-time employees

Medical, dental, vision coverage

Flexible work environment

Résumé du poste

Juno is seeking a founding Tax Support Advisor in Miami, hybrid (8 AM–4 PM ET, Brickell). You will be on the front line assisting tax professionals, resolving issues, and shaping the customer journey as we scale.

As EA-certified (in progress) with 2+ years in tax prep, you will collaborate with leadership to improve processes, create knowledge bases, and deliver accurate, empathetic guidance through emails and chats.

Qualifications

• Enrolled Agent (EA) certification received or in progress.
• 2+ years of experience in a tax preparation environment.
• Knowledge of federal and state tax preparation, e-file, and client data management.
• Excellent written and verbal communication; able to distill complex tax concepts.
• Familiarity with ticketing and support platforms.

Responsabilités

• Serve as front line for inbound tax support via email and chat.
• Aim for fast initial responses and permanent resolutions.
• Verify customer tax document types and purposes to resolve issues.
• Help customers navigate Juno's platform and troubleshoot tax workflows.
• Identify patterns and suggest product/process improvements.

Connaissances

Written communication

Verbal communication

Ticketing systems

Tax knowledge

Problem solving

Formation

EA certification (enrolled or in progress)

Description du poste

Juno is seeking a founding Tax Support Advisor in Miami, hybrid (8 AM–4 PM ET, Brickell). You will be on the front line assisting tax professionals, resolving issues, and shaping the customer journey as we scale.

As EA-certified (in progress) with 2+ years in tax prep, you will collaborate with leadership to improve processes, create knowledge bases, and deliver accurate, empathetic guidance through emails and chats.