Founding Operator

Fluency Digital, Inc.; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Fluency Digital, Inc. is seeking an operations hire in San Francisco to build infrastructure for efficient team performance. This role offers a unique opportunity to influence growth by managing operational tasks and driving strategic initiatives.

Responsibilities include onboarding, pricing analyses, and compliance work, requiring strong skills in operations management and data analysis. The ideal candidate is detail-oriented, enjoys a hands-on approach, and is comfortable in an agile, small-team environment.

Qualifications

• 1–4 years in operations, strategy, or chief-of-staff role.
• Comfortable with customer contracts and revenue dashboards.
• Strong skills in data querying and report drafting.

Responsibilities

• Build operational scaffolding for the technical team's success.
• Manage customer onboarding and pricing experiments.
• Design processes that effectively close revenue.

Skills

Operations management

Data analysis

B2B software knowledge

Contract review

Job description

Developer platform making browser agents fast enough and reliable enough for production work in healthcare, devtools, and the regulated enterprise.

This is a zero-to-one operations hire reporting directly to the CEO. You will build the scaffolding that lets a technical founding team ship faster and sell more deliberately — owning everything from customer onboarding flows and pricing experiments to hiring cadences and internal knowledge systems. The company is post-launch, revenue-generating, and deliberately small: under a dozen people, mostly engineers. They need someone who treats ops not as administrative overhead but as a strategic multiplier — someone who writes internal docs with the same clarity they'd expect in a public API reference, who can design a lightweight deal-review process that actually closes revenue, and who spots the operational bottleneck no one else has named yet. This role touches GTM strategy, recruiting, investor updates, compliance groundwork (HIPAA, SOC 2 readiness), and the thousand unglamorous decisions that determine whether a technical breakthrough becomes a real business.

What we're looking for:

• 1–4 years in a high-ownership operations, strategy, or chief-of-staff role — ideally at a B2B software or API-first company under 50 people
• Comfortable reading a customer contract, building a revenue dashboard from scratch, or running a pricing analysis in the same afternoon
• Strong enough with data to query a database or build a model, and strong enough with words to draft an investor update without a round of edits
• Radical attention to detail paired with good taste on when process helps versus when it slows people down
• Willing to be in San Francisco five days a week — this is an in-person, shoulder-to-shoulder role with the founders
• Must be based in the United States.