Business Operations

Socket.dev; San Francisco (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Socket.dev is a small team focused on deep thinking, speed, craftsmanship, and a customer-first mindset. Our mission is to transform healthcare experiences with a 30-year horizon, backed by leaders with extensive medical, product, and operational backgrounds.

We seek an operator to scale from 1 to 100, owning processes and products end-to-end while collaborating with engineers, clinicians, and designers to deliver measurable impact for hundreds of customers and patients.

Qualifications

• Experience leading end-to-end initiatives in a fast-paced environment.
• Proven ability to diagnose problems, craft strategy, and execute quickly.
• Strong collaboration across product, engineering, operations, and clinical teams.
• Comfort with designing scalable workflows to unlock growth.
• Familiarity with healthcare workflows and outcomes is a plus.

Responsibilities

• Scale operations and product capabilities to hundreds of customers.
• Partner with engineers, clinicians, and designers to refine workflows.
• Develop and refine cross-functional processes for efficiency and impact.
• Drive data-driven decision making to improve patient and user outcomes.

Skills

End-to-end ownership

Systems thinking

Cross-functional collaboration

Strategic thinking

Healthcare domain

Data-driven workflows

Job description

We are a small team obsessed with deep thinking, speed, craftsmanship, and a customer‑first approach. Our mission is to build the best care experience in healthcare with a 30-year horizon. The founding team brings deep expertise across medicine, product, operations, and engineering. Collectively, we have built multiple 0-to-1 products and scaled companies from inception to over $1B in valuation, $60M+ ARR, and 100M+ MAU.

We help physicians achieve independence by making it easier to start, operate, and grow their practices. We believe the future of healthcare will not be driven by large, bureaucratic systems, but by empowered individual physicians. By lowering barriers to practice ownership, we enable doctors to deliver better care for everyone.

We are builders, physicians, and operators with decades of combined experience in healthcare and technology—including more than 30 years of hands‑on experience running successful independent practices across urgent care centers, surgical centers, and beyond.

Our team has also started and helped shape products used by billions at companies such as Meta, Dropbox, Instagram, Coda, and Nomad.

About us

• We have strong product‑market fit ($10MM+ ARR in under 14 months).
• We are profitable and funded by top‑tier VCs in the healthcare vertical.
• We are looking for an operator to work together to scale to hundreds of customers. You'll fit in if you want to take ownership of a product, process, or company from 1 to 100.

You might be a fit if you

• Are a self-starter with a bias toward action and a drive to own outcomes end‑to‑end.
• Think independently — you can diagnose a problem, craft a strategy, and execute with speed.
• Love solving ambiguous, cross‑functional problems and designing creative, scalable solutions.
• Are comfortable operating at both high altitude (systems thinking, long‑term planning) and low altitude (optimizing a single workflow to unlock scale).
• Are a builder at heart — you prototype, iterate, and refine until the experience is exceptional.
• Are a collaborative teammate who wants to play long‑term games with long‑term people.
• Want to help build a generational company with a 30-year horizon — not a quick flip — and are motivated by transforming healthcare at scale.

What You’ve Done

• Built or scaled end‑to‑end operational systems, ideally within a healthcare, regulated, or complex‑workflow environment.
• Designed and optimized cross‑functional processes spanning product, engineering, operations, and clinical teams.
• Worked closely with engineers, designers, and clinicians to develop or refine workflows that improve patient outcomes and operational efficiency.
• Created and maintained scalable, data‑driven workflows that enhance the patient, customer, or user journey.
• Conducted market research, competitive analysis, and market expansion planning to inform product strategy.
• Bonus: Experience building or scaling AI‑enabled products or AI‑driven operational processes.