Founding Engineer (Full Stack)

Alhena AI; San Francisco (CA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Health insurance

Flexible PTO

Job summary

Alhena AI is seeking a Founding Full Stack Engineer in San Francisco to build and scale our AI-powered customer support platform. You will shape both backend APIs and frontend interfaces, collaborating with AI and product teams to deliver reliable, high-impact features.

You should have a CS degree, 3+ years of hands-on experience with React, web apps, and testing, plus strong communication skills. This is a founding role with equity and a chance to influence our technical direction.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3+ years of relevant work experience.
• Experience with React and front-end technologies.
• Proven ability to build and ship high-quality, reliable software.
• Experience developing web applications and backend APIs.
• Experience with test-driven development and testing frameworks.
• Strong written and verbal communication skills.

Responsibilities

• Define feature specifications with the founders.
• Build products using React and React Native front-end work.
• Integrate LLMs and AI capabilities into the product backend.
• Ensure reliability and resiliency through testing and QA processes.
• Collaborate with AI & Research teams to advance the platform.

Skills

React

Frontend development

Backend APIs

Testing frameworks

Communication skills

Web applications

Education

Bachelor's degree in Computer Science

Job description

Founding Engineer (Full Stack)

San Francisco (Bay Area)

Full Time

About Alhena

Alhena AI is the world's most accurate, capable, and adaptive AI platform designed for online merchants who aim to scale more profitably. More than just a chatbot, Alhena AI empowers e-commerce businesses by building intelligent shopping assistants that engage customers from pre-sales to post-sales, ultimately helping merchants sell more products.

Customers can launch multiple AIs to boost conversion rates, enhance customer satisfaction, and increase the operational efficiency of their customer service teams.

Unlike other solutions, Alhena AI delivers a far superior end-user experience, doesn't hallucinate, is extremely easy to deploy and use, and seamlessly integrates with leading e-commerce platforms and help desks.

Deployable across all support channels—including email, live chat, and social messaging apps—Alhena AI enables merchants to provide truly omnichannel and consistent customer service in real time.

It learns from e-commerce platforms, customer support knowledge bases, wikis, and help desk/community interactions to provide highly accurate and context-aware answers to shopper and customer support questions.

By leveraging multiple large language models (LLMs) like GPT-4, GPT- 4o, O1 preview, Claude, and Llama 3.1, Alhena AI combines advanced AI and machine learning methods to ensure response quality.

We are backed by Silicon Valley's top venture capital firms, including Slow Ventures, 6th Man Ventures, and South Park Commons, who are partnering with us to revolutionize customer support.

Our team consists of former product and engineering leaders from Meta, LinkedIn, Microsoft, and Uber. They bring their transformational experience to advance Alhena's machine-learning technology and drive growth at an unprecedented pace.

What we are looking for

As a Founding Full Stack Engineer at Alhena, you will be at the forefront of an AI-first environment, employing your extensive knowledge and ingenuity to shape our innovative AI customer support systems.

In this critical role, you will be responsible for developing both the back-end and front-end of various products. These products will be integrated into our advanced ticketing solution, seamlessly blending with our AI capabilities to deliver a superior customer support experience.

Your key contributions will be instrumental in furthering Alhena's mission: to redefine customer support

Key Responsibilities

• Work with our founders to define feature specifications
• Build products leveraging frameworks such as React & React Native
• Work with AI & Research team to implement the LLM integrations in the product
• Thinking creatively about attack vectors, possible failures, and disaster scenarios, modeling them in reproducible test environments, and developing fixes
• Work with AI & Research team to implement the LLM integrations in the product

Qualifications

• Bachelor's degree in Computer Science (or related field)
• 3+ years of relevant work experience
• Experience with React and other front end technology
• Experience building and shipping high quality work and achieving high reliability
• Experience developing web applications/services and backend APIs
• Experience with test-driven development and use of testing frameworks
• Ability to write and communicate effectively

Bonus Qualification

• Interest in AI and generative AI product
• Familiarity with full-stack development
• Prior experience of working in product companies.

Benefits

• Competitive compensation, including meaningful equity
• Health insurance, including medical, dental, and vision
• Flexible PTO

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