Senior Software Engineer (AI Full Stack)

Alhena AI; San Francisco (CA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Equity options

Health benefits

Flexible PTO

Job summary

Alhena AI in San Francisco invites a Senior Software Engineer to join our growing team, building frontend and backend solutions for an AI-powered customer service platform and integrating LLMs.

We seek 3+ years of software development, strong communication, and a track record delivering scalable web apps. A Master’s is preferred, with a collaborative, test-driven mindset and a passion for AI.

Qualifications

• 3+ years of hands-on software development experience.
• Strong experience with React, Django and modern frontend technologies.
• Excellent communication and collaborative mindset.

Responsibilities

• Collaborate with founders to define and implement features.
• Build products leveraging React, Django, and LLMs.
• Model scenarios and develop robust fixes for challenges.
• Drive end-to-end LLM integrations within our products.

Skills

3+ years experience

React

Communication

Collaboration

Education

Bachelor's degree in CS

Master's preferred

Tools

Django

Frontend technologies

Job description

Senior Software Engineer (AI Full Stack)

San Francisco (Bay Area)

Full Time

About Alhena

Alhena AI is the world's most accurate, capable, and adaptive AI platform designed for online merchants who aim to scale more profitably. More than just a chatbot, Alhena AI empowers e-commerce businesses by building intelligent shopping assistants that engage customers from pre-sales to post-sales, ultimately helping merchants sell more products.

Customers can launch multiple AIs to boost conversion rates, enhance customer satisfaction, and increase the operational efficiency of their customer service teams.

Unlike other solutions, Alhena AI delivers a far superior end-user experience, doesn't hallucinate, is extremely easy to deploy and use, and seamlessly integrates with leading e-commerce platforms and help desks.

Deployable across all support channels—including email, live chat, and social messaging apps—Alhena AI enables merchants to provide truly omnichannel and consistent customer service in real time.

It learns from e-commerce platforms, customer support knowledge bases, wikis, and help desk/community interactions to provide highly accurate and context-aware answers to shopper and customer support questions.

By leveraging multiple large language models (LLMs) like GPT-4, GPT- 4o, O1 preview, Claude, and Llama 3.1, Alhena AI combines advanced AI and machine learning methods to ensure response quality.

We are backed by Silicon Valley's top venture capital firms, including Slow Ventures, 6th Man Ventures, and South Park Commons, who are partnering with us to revolutionize customer support.

Our team consists of former product and engineering leaders from Meta, LinkedIn, Microsoft, and Uber. They bring their transformational experience to advance Alhena's machine-learning technology and drive growth at an unprecedented pace.

What We Are Looking For

Are you a passionate software engineer eager to make a significant impact in the world of AI? Alhena is on the hunt for a creative and driven professional to join our dynamic team. As a Senior Software Engineer at Alhena, you'll be at the cutting edge of technology, shaping the future of generative AI in customer service. In this pivotal role, you'll have the opportunity to develop innovative back-end and front-end solutions that will revolutionize the industry.

Key Responsibilities

• Collaborate closely with our visionary founders to define and implement groundbreaking features.
• Build cutting-edge products leveraging state-of-the‑art frameworks like React, Django, and LLMs.
• Innovate solutions by anticipating potential challenges, modeling scenarios, and developing robust fixes.
• Drive the end‑to‑end implementation of LLM integrations within our products.

Qualifications

• Bachelor's degree in Computer Science or a related field (Master's preferred).
• 3+ years of hands‑on experience in software development.
• Proficiency with React, Django (or equivalent), and modern front‑end technologies.
• Strong experience in developing scalable web applications and backend APIs.
• Expertise in test‑driven development and familiarity with testing frameworks.
• Excellent communication skills and a collaborative mindset.

Bonus Qualifications

• A deep passion for AI and its applications in generative technologies.
• Experience with full‑stack development across multiple platforms.
• Previous experience working in fast‑paced startup environments.

Why Join Us?

• Competitive salary with significant equity options—be a part-owner of Alhena's success.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Flexible PTO.
• Opportunity to work with cutting‑edge AI technologies and make a real impact.