Founding Customer Success Manager – AI-Powered Growth

Jurni; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Jurni is redefining how commerce brands turn traffic into revenue through AI-native, scalable customer success partnerships. We’re seeking a Founding Customer Success Manager to own a portfolio from onboarding to expansion, partnering with performance marketing teams to drive high-converting landing experiences and measurable growth.

You’ll work directly with growth and performance teams at leading brands, reporting to the CEO, and shaping how CS scales as we scale.

Qualifications

• 3+ years in Customer Success, Account Management, Growth, or similar client-facing SaaS/e-commerce roles.
• Strong grasp of performance marketing metrics (ROAS, CPA, CVR, AOV) and paid acquisition concepts.
• Hands-on with integrations, tracking, analytics tools, and troubleshooting.
• Analytical mindset with ability to use data to drive actions.
• Excellent communication to work with growth/performance teams.
• Self-starter who thrives in a fast-moving environment and takes ownership.

Responsibilities

• Own the end-to-end customer journey: onboarding, implementation, adoption, optimization, and expansion.
• Partner with customers’ performance marketing and growth teams to understand campaigns, traffic strategy, audiences, and goals.
• Help customers build, launch, and optimize landing experiences that improve CVR, CPA, ROAS, and revenue.
• Analyze performance data and surface opportunities to improve outcomes.
• Support customers through platform setup, integrations, tracking, and troubleshooting.
• Channel customer feedback into Product and R&D to shape the next builds.
• Build playbooks and processes to scale Customer Success with the company.

Skills

CSM

Performance marketing

Data-driven decision making

Technical troubleshooting

Cross-functional collaboration

Ownership mindset

Job description

Jurni is redefining how commerce brands turn traffic into revenue through AI-native, scalable customer success partnerships. We’re seeking a Founding Customer Success Manager to own a portfolio from onboarding to expansion, partnering with performance marketing teams to drive high-converting landing experiences and measurable growth.

You’ll work directly with growth and performance teams at leading brands, reporting to the CEO, and shaping how CS scales as we scale.