Founding CSM: Shape Onboarding, Adoption & Growth

Cooper AI; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary & equity

Medical, dental & vision insurance

Monthly wellness stipend

401k with company match

Unlimited PTO

Company sponsored lunch 5x per week

Off sites, happy hours, and team 
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Job summary

Cooper AI is building AI for commercial insurance, taking the manual workload off professionals so they can focus on serving clients and growing their business. You will own onboarding and activation for new customers, partner with customers to drive product adoption, and ensure health and retention of existing accounts.

This is a high-ownership, cross-functional role for someone who thrives in ambiguity. You will define playbooks and customer-success motions that scale as Cooper grows.

Qualifications

• Must have 4–7 years in Customer Success or similar.
• Experience owning onboarding, activation, adoption and retention.

Responsibilities

• Own end-to-end onboarding and activation for new customers.
• Build scalable onboarding, activation, and health playbooks.
• Manage relationships across a portfolio of customers as post-sale contact.
• Monitor usage and account health; flag changes and coordinate responses.
• Drive retention by delivering ongoing value from Cooper.
• Collaborate with Account Executives and Sales Engineers on handoffs and activation.
• Use feedback to improve internal processes and inform product/go-to-market teams.
• Bring structure to a new function while staying close to customer needs.

Skills

Onboarding & activation

Customer relationships

Account health monitoring

Data-driven decision making

Communication & stakeholder mgmt

Ownership mindset

Ambiguity handling

Cross-functional collaboration

Job description

Cooper AI is building AI for commercial insurance, taking the manual workload off professionals so they can focus on serving clients and growing their business. You will own onboarding and activation for new customers, partner with customers to drive product adoption, and ensure health and retention of existing accounts.

This is a high-ownership, cross-functional role for someone who thrives in ambiguity. You will define playbooks and customer-success motions that scale as Cooper grows.