Founding CSM for Tier 1 accounts [In Person, SF]

Recall.ai; San Francisco (CA); On-site; USD 220,000 - 235,000; Full time

Benefits offered by this job

Health insurance

Meal coverage

Transportation stipend

Relocation assistance

Unlimited PTO

Computer workspace stipend

Job summary

Recall.ai is seeking a Founding Customer Success Manager to own and expand our most strategic accounts from SF. You will report to the VP of Sales, becoming the first dedicated post-sales hire and responsible for ensuring deployment, expansion, and ongoing retention with customers like Salesforce, HubSpot, and others.

You will own the entire post-sales motion, across onboarding, adoption, and expansion, while collaborating with product and engineering to reduce churn and grow ARR.

Qualifications

• 4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company.

Responsibilities

• Own a portfolio of 10–15 strategic accounts and drive deployment, expansion and renewal.
• Build a 90-day churn early warning system and own the signals and cadences.
• Turn top account usage patterns into a replicable playbook for other strategic accounts.
• Cross-sell new features and products as part of the relationship.
• Partner with AEs on handoffs and knowledge transfer.

Job description

We’re looking for a Founding Customer Success Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated post-sales professional at Recall.ai , responsible for making sure our biggest customers deploy, expand, and stay. Our ICP is founders, product teams, and engineering teams.

What you’ll do

• Own a portfolio of 10–15 strategic accounts such as Salesforce, Hubspot, etc. Navigate internal politics, unblock engineering teams, make sure they go from signed -> fully deployed -> expanded
• Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
• Turn top account usage patterns into a replicable playbook for other strategic accounts
• Cross-sell new features and products as a natural extension of the relationship, not a separate motion
• Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
• Identify patterns across accounts and feed them back into messaging, product, and sales strategy

What we’re looking for

• 4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company
• Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
• Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
• Experience working at a Seed, Series A, or Series B company
• At least 2+ years of tenure at one company, not a series of short stints

Why you should join

• You want to be the first CSM and own the entire motion. No inherited playbook, no inherited accounts list.
• We treat everybody like an owner of the company: Watch through our library of recorded fundraising calls from our Seed, Series A and Series B raises. See every board deck, investor update, and more. Get a front row seat to how we close $1M+ deals with companies like Salesforce, while being a 30 person company.
• No bureaucracy. You’ll own and drive every initiative you work on from start to finish. We fully trust you.
• In-person in SF, 5 days a week.

Why you shouldn’t join

• You are not ready for the occasional 60 hour work week right now.
• You are not ready to work 5 days a week, in SF.
• You are not comfortable working without clear structure.
• You are not ready for a risky career opportunity. Even with our growth, we are still an early-stage startup. If you need something more predictable, this is not the right fit.

Other Benefits

• 100% covered, top-of-the-line health insurance, dental, and vision.
• Breakfast, lunch, and dinner covered.
• Ubers/Waymos to and from office covered.
• Gas costs covered if you commute and live 10mi+ from the office.
• Unlimited PTO.
• If not in SF, we cover relocation costs and provide assistance.
• Computer and workspace stipend.
• Do the best work of your life and be part of a group of people who deeply care about their work.

Our Mission

Recall.ai is building a new hyperscaler for the world's largest dataset: conversation data. Our mission is to get all the conversation data in the world into a form that's accessible and understandable by AI.

Companies like Salesforce, HubSpot, Datadog, Rippling, Deel, Monday.com, Calendly, Asana, and Workday already work with us. Every software company of note is either already powering their AI features through Recall, or in a deal cycle with us.

They choose us because this problem is genuinely important and hard to solve.

Here's why our mission is important: 50-70% of an office worker's day is uncreative toil that AI can alleviate (e.g. sending emails, scheduling, drafting contracts, etc.). But AI is bottlenecked by context, not intelligence. Just like how humans get most context from conversations, we’re giving AI the eyes and ears to access the same conversation data set.

This is a brutal infrastructure problem because conversations happen all at once. At 9am Pacific, millions of people across North America click "start meeting" within 60 seconds of each other, every single hour. Our load graph spikes vertically at the top of every hour. Our weekly peak load is 4,000% higher than our weekly minimum. When Amazon built AWS, they built it to handle Black Friday, one day a year where millions of people hit their systems at once. We deal with the equivalent of roughly 240 Black Fridays a week.

We run nearly 100,000 computers in our cluster, processing the equivalent of 3,000 full length movies of raw video per second at peak load, and we're just getting started. All the words ever written in human history are still less than 20% of one year of US office conversations.

What makes this exciting is how early we are. We captured 0.02% of office conversations last year, just in the US. If in 5 years, 20% of tech forward companies want conversation context inside their AI tools, that's a thousand times more data than we process today.

Compensation

On Target Earnings $220K – $235K • Offers Equity • Offers Bonus